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Color Set
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67 642 Avis clients vérifiés |
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color setNot the colr I wanted 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTheresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned hair brassyAs much as I wanted to be, not a fan. Turned hair brassy and dry. Hoping it works for other people as the concept is great; just not for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. |
Color Not AccurateThis is my second time using eSalon. The kit is high quality and has everything you need. My initial color was Dark Brown (Neutral) and it was pretty accurate and performed well although it faded quickly, but since I have pink ends I requested a reddish brown instead. The second box I received had Red Pearl added to the dark brown. I was excited to try it, but once I had applied the color and washed it out there was absolutely no reddish tone to it and anywhere I had white hairs (I'm over 50% white hair as my profile reflects), it was a super light brown. Definitely not the color I wanted. I'm not happy with this color and I'm probably going to request to go darker for adequate coverage even though I don't want very dark hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sill have greyMaybe I should leave the coloring on longer? I still had some grey. The Color is right. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIlisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Just okayColor washes out after 2-3 weeks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Red! Why thoughMy hair is currently a nice brassy shade of orange/red....never wanted red, never asked for it. 3 colors later and they still can’t seem to get it right. I tried to give ample chance. I suppose you get what you pay for! Waiting on a professional to correct my now ugly, damaged hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not usefulThis product arrived three weeks after I ordered and was no longer useful to me. Additionally, the product was not sufficient to color my hair, and against my will they placed me on auto ship which caused me to have to contact customer service and waste several hours of my time. Additionally I had to pay for shipping for items which I didn’t order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGalina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Für mein Haar ungeeignetObwohl ich mich genau an die Anleitung gehalten habe, hat mein Haar die Farbe überhaupt nicht angenommen. Süß war, dass die Produkte personalisiert verschickt werden, aber wenn die Farbe nicht hält, nützt mir auch mein Name auf der Verpackung nichts. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsManuela E. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
tinte nuevoAnte todo dar la gracias por su profesionalismo, me gusto muchisimo la presentacion e individualizacion de mi cuenta. Pero la mezcla de color, que mas me gusta es negro combinado, con castano y cobre, en vez de dorado. Me gustaria saber si esto es posible. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, María: Gracias por escribirnos. Estaremos encantados de poder revisar tu fórmula y realizar los ajustes correspondientes para lograr el color que deseas. Te hemos enviado un email con todo tipo de detalles. |
I'm gonna need to adjustI wonder if something can be done to add potency (don't know the right word)--my greys are showing too quickly. When I get color touchups at the salon, they generally last about a month. eSalon lasted about 2.5 weeks. I do like the depth (also don't know if that's the right word)--color is not flat--it has different hues which is what I like. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJ.R - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |