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Color Set
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67 642 Avis clients vérifiés |
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Longest wait time....I was billed for my order on June 8, 2020 and today is June 23rd and have not received my shipment. This is frustrating as there is no "contact button" for E-salon so they can check into it. Tracking says that I've received it twice. Need to figure something else out. UPDATE...ESALON has an address of El Segundo, CA. 90245, I too live in So Cal, I could have ridden my bicycle and picked it up much quicker. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYvette - We are so sorry to hear about your experience. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong Color SentI asked for my color to be lighter. The color sent to be was darker. I am not happy with this box! This is not the direction I want to go. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLizette - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kit not completeThe color was ok, but the shipment was late and the Kit was not complete, it was missing the gloves and the classic shampoo and conditioner. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLuciana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too BrassyI was not pleased with the color. Not at all what I hoped for. I noted I didn’t want brassy. I followed all instructions. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
not happypretty hard to rate a custom color when it has been nearly 10 days since shipped.....time to stop this service??? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colour wasn’t rightDidn’t cover my greys at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolina B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It did not work for meIt did not remove my gray 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGeorgette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not sure what happened this time but not too happyI just got my second color done and I’m disappointed. I requested better coverage, which appears to be there but my hair was left like straw!! I have never had a color dry my hair this way. I also lost huge chunks of hair!! I don’t know if they used a different brand of color or what, but the soft shiny hair that I got the first time went the complete opposite this time. I’m not sure I will continue my color with esalon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusamsa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. |
Bad colorThe hair dye didn’t change my hair color at all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHanif - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color really faded fastColor has already faded and looks red. Grey coverage was not that good either. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |