|
Color Set
|
67 625 Avis clients vérifiés |
|
Trier selon : |
|
Missing the brush to applyI had no idea that i was supposed to safe the applicator brush from my first purchase. The refill was disappointing because it is really difficult to apply without an applicator. I've just gone into your store to try and purchase one and they are all sold out. Con't even find a way to repurchase the original kit with the brush. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsJennifer - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorNot happy with the color fading so quickly. Even with shampoo for colored hair, no parabans and washing every third day. Color has no staying power. I want to cancel my subscription . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great priceYou get what you pay for. It was toxic smelling or stain your face, but it washed out week in a week and just keeps getting lighter. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsShellie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Difficult to cancel service on line.You have to call to get it cancelled. Decided to go gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Leider hat es bei mir nicht geklapptDie Farbe hat leider bei mir nicht funktioniert, ich habe ein Email deswegen geschrieben, habe aber bis jetzt keine Antwort bekommen. Sehr Schade 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAlena K. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Nice product but results weren’t amazingI liked the product and the instructions were useful. However I didn’t get enough lift and now have more ginger tinged hair. Perhaps best to limit blonde colours for those already very light 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsEleanor- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing brushReceived color but brush was missing don’t you get a new one with every order 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsTee- Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order, we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion.We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great packaging, poor colour resultsI was really excited to receive a personalised colour kit, specific to my starting hair shade and desired end result... but, it was such a disappointment! The packaging was lovely, I enjoyed the personalised labels on the bottle, which made it feel that this had been tailored to my requirements exactly. However, despite following the instructions to the letter, the end result was so similar to my original shade that it just isn't noticeable that I've coloured it at all! I had hoped to go several shades lighter, from a mid-brunette to a medium blonde, in reality, I'm now just a more consistent, flat shade of brown. No lovely multi-tonal lightening as promised by the beautiful marketing images, just a pleasant, but monotone brown. I was so ready to love everything about this, but the product has let me down, and I don't think I'll be trying it again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSarh- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
2 starsI was not happy with the product. Did not last more than 3 days. Poor gray coverage. Pain in the rear to apply 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsKaren- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Custom color setIt made my hair more purple then red 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAnnie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |