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Color Set
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67 625 Avis clients vérifiés |
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Washed outI purchased your product two or three times. Each time the product washed out , it did not "grow out". It was not permanent . I always use shampoo and conditioner formulated for colored hair. I have also used permanent hair color before and you can see when it is time to color by your roots. This never happened with this product. It just washed out. It didn't last 2 weeks! I will not purchase again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
too darkColor was too dark, brown not blond 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIveta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
dark color base, color didn't come out as i thinki have dark color base, so the red, copper color i order didn't come out on my hair as i expected. I am trying another color again to see if it work. Or i will just give up 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrenda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My roots are whiteCareful application provided no change to the white colour of my roots. I was offered a replacement product a bit darker and the package never arrived. I would like a full refund as the product not only did not work but the shampoo stripped out the colour in the non-root section. I am very unhappy about the whole order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaudette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I typed my review. Then got a pop up saying Refresh to ArrayI refreshed. Review gone. My issue is where do i get the clips refered to and shown in the picture? Secure with clips. i want to get the right clips. My hair is long. I'm just doing my roots. This is my first time without a real salon. My helper is my husband. Tell me where to get the right clips. The clips should have been in the box. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAvery - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Faded awayReally disappointed with this adjusted color. It's week two and my gray is completely visible again. It just faded away. I was made to revise my color because it had been a bit since I ordered, so I thought I'd change it slightly. I don't think that was the problem. I don't necessarily think it was the color change; it was the quality. As you can see, I've ordered many times and never had trouble. This time, it just went away. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDenise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not enough colorAll though my hair is short it is very porous and 1 bottle wasnt enough to come to my ends. Gray coverage not that great 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLoreta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color y tono diferente al pedidoEl color quedó más oscuro y el tono en lugar de cenizo quedó rojizo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLourdes - Muchas gracias por tus comentarios. Después de revisar tu perfil, nos hemos dado cuenta que ya has hablado con uno de nuestros coloristas para resolver tu problema. Si necesitas ayuda adicional, comunícate con nosotros. |
Didn’t get all my greys!The product was great. I love my colour, it was an excellent match. However I still had some greys show up after I was done applying. This could however be my inexperience in doing my own hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsConnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Easy and looks great—but not the color I was going forI was completely inexperienced with dyeing hair prior to this. I appreciated the easy instructions and organized package everything was sent in. Today I colored my hair with my esalon kit! It looks great, but it’s not what I was going for at all. I am a dark blonde wanting to be a natural-looking redhead like the dark blonde golden copper shade. My hair is barely orange at all, unlike the beautiful vibrant copper in the sample photo. It’s like my hair is only slightly darker, reddish blonde. With all of the customization esalon offers, and even sending in my photo, I was hoping I would get the right formula to achieve that hair color. Not a bad experience, but I didn’t get what I thought I was paying for. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShelby - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |