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Color Set
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67 625 Avis clients vérifiés |
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Trier selon : |
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Ok for startingI know I wanted lighter but I think I actually made a mistake on this. I did ask for my next color to be a little darker and a little more red. Fingers crossed it's what I want. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCynthia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color!Product was not the color I chose! I have tried contacting customer service with no response. My hair got darker than my natural color when I chose a lighter color. Not happy! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlyssa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't Honor the GuaranteeEmailed that I wasn't crazy about the color. It wasn't what I wanted. I asked for them to send the correct color and was just told they would adjust for my next order. What happened to the guarantee??? The color applied came out spotty and uneven. So far I am not impressed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie- We’re truly sorry about your recent experience. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
I see potentialUnfortunately I was not satisfied with the color, although I like to give it another try to be able to find the right shade 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIngrid- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DiscontinueI don't believe this is working for me. I love the idea of this but it is just making my hair more and more red. I'm sorry but I am going to discontinue. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatherine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t last a week ;(I was excited to try my new custom made esalon hair color. I thought it done well but after just a few days my gray roots started showing, I usually can go 4 to 5 weeks before having to recolor it. $22 wasted. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRena- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Feel like it could have been lighterI love the coverage I just wish they paid attention to what we are asking for I asked for it to be at least 2 shades lighter and it came back the same 🤦🏻♀️🤷🏻♀️ 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJuan- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color was way offDidn't care for the color as it was red and my hair is dark brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna-We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
ColorAt first it was good after 3 washes most of it is gone! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBernice- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Ewig lange Lieferzeiten, ganz mieser Service!Ich habe am 29.03.2020 ein Color Set bestellt und per PayPal sofort bezahlt, dann hörte ich lange nichts von eSalon. Auf mehrfache Nachfrage, habe ich die Antwort erhalten, dass die Bestellung in Bearbeitung ist und sich die Lieferung aufgrund der Nachfrage verzögert. Am 09.04. (also 10 Tage nach Bestellung und mit Ankündigung per Mail am 05.04.) habe ich mir eine Tönung in der Drogerie gekauft und die Bestellung bei eSalon fristgerecht widerrufen. Der Widerruf wurde nicht bearbeitet, meine Mails wurden nicht beantwortet, es wurde seitens eSalon lediglich das Abo ausgesetzt. Mein Geld habe ich nicht mehr zurückerhalten. Dieses Geschäftsgebaren ist unserös, ich werde dort nicht mehr bestellen und kann nur allen davon abraten dies zu tun. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatrin T. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |