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Color Set
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67 625 Avis clients vérifiés |
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Like my colour but.......Although I like my colour my hair feels dry and there is too much dye for my roots which is alot of waste for the price. Also the strong amonia smell put me off too. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaroline G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help |
CancellationHow do I cancel. Can't find it anywhere 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAna H. - Thank you for your feedback. We are glad you could discuss the matter with our Color Team. Thank you for your patience. |
Caused me scalp irritation and flakesThis product is not for me. I like the color and how it looks on hair, but my scalp is in really bad condition for weeks after coloring. I really don’t like to give negative reviews, but my hair is full of flakes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria B. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I hoped for.This color was not what I requested and nothing close to the color I Uploaded. I gave it a second try and I still was not happy with the outcome. The customer service was great and the packaging was phenomenal but unfortunately I have had to cancel because I am not getting the color results I was expecting. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair DamageThis product was not satisfactory to me. It really did some serious damage to my hair. I will not be using it again. I did not realize that i was on a plan...so they sent me another shipment. I am cancelling this shipment going forward. I have fine hair and found the product to be damaging. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenee W. - Thank you for your feedback. We're sorry to hear that you were unhappy with our products. Since, you have already discussed it with one of our Color Experts, let us know if you need anything else. |
Color not what expectedThe color came out a light orange and not blonde. Maybe I should have left it in longer? Or could have used a toner to take the orange out. It horrible but not what I was hoping for. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine P. - We appreciate your feedback and apologize for all the inconveniences caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedThis color looks almost the same as the last color given with the red tint. Still not achieving the color I want. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShelby O. - Thank you for your feedback. We are sorry to hear that we could not meet your expectations. Since you have already discussed your concern with our Color Team, let us know if you need anything else. |
Loved the root color, but the end color was too orangeI did a strand test of both colors just to be sure, and found that the end color was simply too dramatic for my taste. I applied the root color to my whole head instead and it turned out wonderfully! Am I able to return the end color? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEm K. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible service, do not recommendI received my first order from ESalon-did not cover gray and what did cover turned brown hair blond! Esalon said I should throw entire contents out and would send me a new order. New order received-did NOT cover the gray and little that did turned red--back to zero. Told to throw it all out and they would gladly send new order with directions to keep dye on longer. New order arrived with NO brush! When I called to inquire, they said they don't supply brushes! And, are out of brushes. Terrible service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebbie Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nicht des Geldes wertDie Farbe ist nicht besser als die im Geschäft,viel zu teuer und auch werde Emails mit Stornierung einfach ignoriert. Vorsicht bei Bestellung, denn diese wird einfach weiterhin geliefert, auch wenn Sie kündigen! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusann P. - Vielen Dank für Ihre Nachricht! Wir verstehen vollkommen, dass unsere Preise etwas hoch erscheinen können. Das liegt daran, dass Ihre Bestellung so viel beinhaltet: Farben in Salonqualität, ein persönlicher Colorist, der sich berät, Ihre individuell abgefüllte Flasche sowie das gesamte Zubehör für Ihre Farbanwendung. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |