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Color Set
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67 625 Avis clients vérifiés |
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Supposed to be Light Brown (Cool Beige) but it turned out dark and red tintedMy natural hair color is medium brown. I wanted to go a little lighter with a cooler shade and chose the light brown (cool beige), but that is not the color that came out. Instead my hair color is darker, and slightly red. I thought the process of dying my hair was simple and straightforward. Just a little disappointed I didn't get the color I wanted. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmily - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I followed all the instructions that was given to me but did not cover my gray .I would like to cancel my future orders because I was not satisfied with the hair color at all since it did not cover my gray hair and my hair has two tone now. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHelen A. - We appreciate your feedback, and we are sorry to hear that we did not meet your gray coverage expectations. You will be contacted by our Color Team shortly. Thank you for your patience. |
Nicht gutMir hat diese Farbe nicht gefallen. Somit möchte ich keine mehr haben Mein Abo möchte ich sofort kündigen 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsUschy S. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Es war okKomplett Haare färben war super Aber nach fast 2 Wochen wieder graue Haare da, ca 3 cm. Das bedeutet, dass ich alle 2 Wochen färben muss....das geht nicht. Dann habe ich zufällig bei Rossmann gefunden, Ansatzspray .... nur oben auf Mittelscheitel. Alles super 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBettina R. - Vielen Dank für Ihr Feedback. Sie haben wahrscheinlich bereits mit einem unserer Farbexperten zusammengearbeitet, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Darkened my hairI followed all of the directions. My color was supposed to be light golden brown. But it turned my hair dark brown and I personally dont see any gold tones in my hair at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Got exactly what I didn't wantMy roots are now red while the rest of my hair is beautiful blonde. I warned that my hair has a natural red to it and that's now what I've got. It's awful. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrianna A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It did not completely cover my gray.I still have areas of my roots that are still gray. Despite having expert application of you product by a professional, there are still sections of gray that were not covered. We did this last night and I'm not happy with the results. Please send me the two necessary components to redo it in a little while. I don't need the rest of the kit. i would expect this to be free since your product did not work as advertised. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPhyllis- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not too bad, almost impressed me..Up until I washed my hair the next day (or 2) the color was perfectly matched to my own. My grays are starting to appear already after the first time washing, pretty disappointing since that's the main reason I ordered this product. It made my hair very soft though! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenee- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So difficult to get what I orderedOrdered a couple weeks ago, filled in all the information that was asked for including my goal with the color, which was all over color. My order was reviewed by a stylist she changed the color to something she thought would be better but when I got my order finally after waiting almost two weeks it was labeled root touch up not all over color. After calling and speaking with a representative it isn’t enough to get my hair colored so I have to wait another 3-5 days after the color is recreated to get what I ordered originally! All in all I haven’t tried the product yet and won’t be able to for about 3 weeks after my original order. Hopefully this color is phenomenal for the amount of time I’m having to wait just to obtain the correct order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGeanna- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
No bowl or clips. Wrong color.first time trying. Half of the order is missing, wrong color. have tried getting through by phone all day. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |