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Color Set
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67 625 Avis clients vérifiés |
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Farbe hat nicht gedecktEigentlich habe ich nicht viele graue Haare , Ich war enttäuscht vom Ergebnis , Habe das Abo vergessen abzubestellen und probiere es nochmal . Bin auf das zweite Ergebnis gespannt . Nur neben bei , nach zwei Wochen war die Farbe am Ansatz schon ausgewaschen . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEdith M. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Grey coveragemost of my hair covered my grey well but still left some uncovered. And it still is running red into my showers. I've done exactly as instructed and would appreciate more advise as to help both situations. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaWanda S. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not quite rightFirst order, root colour one nearly there just a little too dark, colour two lengths and ends, far too light only colour showing is bright coppper didn’t blend at all with colour one there was a stripe line where the colours meet. Thankfully I did a strand test and I don’t have a full head of these colours. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Farbe wäscht sich leider schnell rausNachdem ich meine Haare frisch gefärbt habe, war ich sehr positiv über das Ergebnis überrascht. Die Farbe war genauso wie ich sie mir vorgestellt habe. Nach einer Woche kamen dann leider schon meine grauen Haare deutlich zum Vorschein und nach zwei Wochen war die Farbe bereits stark rausgewaschen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichaela S. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
New GrowthThe color for my roots never even changed the color to the black that is on my treated hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShannon- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not workI have hard to color gray. I made sure I noted this on esalon. My box from the grocery store works better! This was a waste of time and double the cost. A lot of my gray did take the color and the ones that did look blonde. I did everything just like the directions and I am not new to using box color. Try another brand don't waste you money! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPgrant- We apologize for the delay in our reply to your review. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grey and poor serviceI followed the instructions. Product did not cover my grey at all. I was not offered a refund but told they would adjust the formula and send me a new kit (which I would pay for). Several weeks later, the new kit hasn’t come. I’ve used a store before and it works better and is less of a hassle. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
This shipment never arrived. Today's date is 4/20.I had to use product from another vendor. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon- We apologize for the delay in our reply to your review. We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Too warm.No matter how many times I asked or with what words, all of the colors turned out far far too warm, and was brassy right off the bat. Not a good product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKellyn- We apologize for the delay in our reply to your review. We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
February’s ColorIt was a little too red/orange. While I liked it and got a lot of compliments, I’m wanting something a bit for blonde (not too blonde) with a slight hint of red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCourtney- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |