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Color Set
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67 610 Avis clients vérifiés |
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NO me gustó el resultadoHola. Yo pedí un color violeta intenso y me ha quedado el pelo de color negro, no se parece nada a lo que yo había pedido. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnsasu:- Gracias por escribirnos. Sentimos no haber cumplido con tus expectativas de color. Te acabamos de enviar un email con todo tipo de detalles para poder ayudarte. |
Gutes KonzeptGutes Konzept. Hübsche Verpackung, die leider zu viel Müll produziert. mit dem Farbergebnis war ich nicht zu frieden. Hatte um ein dunkel Aschblond gebeten, das Ergebnis was viel zu rot und kein Aschton. Auch die Farbe selbst war für mich zu aggressiv. Das Konzept generell finde ich toll. Falls irgendwann natürliche Farben angeboten würden, die weniger chemisch und aggressiv sind würde ich es sicher noch einmal versuchen. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWiebke S. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not cover my stubborn graysI was so excited to try eSalon to cover my stubborn grays. Unfortunately eSalon did not work for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Make my hair so StatickyI love the color but it makes my hair so staticky! It is so annoying that I decided to stop using it :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Completely missed the markAfter providing details, current photos and 3 desired color images I imagined I would be supplied with the right kit. I even spoke with esalon prior to make it clear that I want to remove my red tones out of my light brown hair to go to a lighter neutral blonde. The results I endured up with is a darker red shade. My hair seems darker and less bright compared to my natural hair color... Now I dont know what to do...I've uploaded a after photo to show the result. So upset about it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
zu viel erwartetIch habe gehoft, durch den eSalon endlich meine Wunschfarbe zu erhalte. Leider sind die Haare dunkler geworden als gewolt. Die grauen Haare hat es aber gut überfärbt. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNatalie H. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Did not color grey hairI followed instructions, bought permanent color, but it did not cover my grey roots 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Please cancel my account. I do not want any more orders.Cancel my account. I do not want any more orders. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy - Thank you for reaching out to us. Please keep an eye out for an email from us shortly. |
Too much breakageFeel the product is not right for my hair. This my hair, so much breakage. Would not recommend. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaryl - We’re so sorry to hear that you were disappointed by the results of the Cutom Color. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for a solution! We truly appreciate your feedback. |
No differenceI didn’t see any color change. I wanted a shade or two lighter with a cooler tone, at least. I didn’t see a difference and none of my friends did either. I have medium to dark blonde hair that holds a strawberry blonde tone, so maybe it was just too stubborn. Very good packaging though, everything was great quality and very cute. Just didn’t work on my stubborn orange tones. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMorgan- Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |