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Color Set
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67 610 Avis clients vérifiés |
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Trier selon : |
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It’s okBottom of my hair is perfect but my roots are too light w a tinge of red, which I do not like. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Allergic to productAs per instructions, I tested the product on a small patch of skin. After 6 hours I had an allergic reaction. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLarry- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery. |
Nothing at all specialDidn't do much for me. Left me with a drab, mousy color. Will be cancelling. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBridget- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Anulacion de reenvio de tinteEn que momento acepte envíos sistemáticos?? Me gustaría me enviara justificante de ello.Ya que solo hice un pedido,y en ningún momento firme por una continuidad.Ya dada orden Bancaria de no Pago a sucesivos envíos.Atentamente M.Gracia 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaría: -Gracias por escribrinos. Sentimos la confusión. Cuando realizaste tu primer pedido en eSalon.es, es probable que durante el proceso de pago hayas visto la opción de envío automático. Este es nuestro servicio recurrente llamado tu "Plan de Color". Con este plan recibes 20% de descuento en cada pedido, incluyendo todos los productos para el cuidado del cabello que ofrecemos. Es súper flexible, así que lo puedes activar, posponer o desactivar cuando quieras desde tu móvil u ordenador. De todas formas te acabamos de enviar un email. |
Doesn’t cover the grey on the sides of my hair. Color is goodNeed better gray coverage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDebbie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It’s fine butIt came out I little too dark might have needed a lighter color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeborah - We apologize that your hair color wasn’t quite what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
My hair is too dark!The colour i ended up with is too dark. I wanted a copper brown shade and have ended up with a mahogany brown colour. Too dark and too red - rather disappointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmma - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Need more grey coverageThe color is nice but it needs to offer more grey coverage. I thought since I answered yes to greys in my profile questionnaire the formula customized for me would have offered grey coverage, but it did not. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHolly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
NopeNot the color I wanted 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRonni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It as awfulThe color is absolutely not what I expect to have. My hair turned red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEkaterina - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |