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Color Set
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67 610 Avis clients vérifiés |
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Wrong colorMy hair was supposed to be Ash Blond and it turned out a Chestnut color. Other than the color everything else was great! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a Color Requested. We look forward to crafting your custom color! |
DisappointedThis was my first use and I have about 35% gray, especially around hairline. This did not cover the gray well, I had to use another haircolor 2 weeks after coloring with e salon. Was very disappointed. Color was nice what did color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Don't RecommendColor did not come out as . Made hair really dry. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelliHope - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did nothingI wanted to go a shade darker than my current color. My hair was med gold brown with highlights. I confirmed with a stylist before I got my color. It is the same color as it was and barely covered my highlights. Highly disappointed for the main reason I wanted to cover highlights and go darker again. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancelar mis pedidosLamentablemente me diagnosticaron Cancer y mi cabello se ha caído. Gracias x todo. Carmen Solari N. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarmen:- Gracias por escribirnos. Lo sentimos mucho. Te acabamos de escribir un email de confirmación. De parte de todo el equipo de eSalon te deseamos una pronta y rápida recuperación. |
ColorI was eager to try this product. I have two issues with this product. First, I placed my order for buy one get one, but when I received my product, I only received one bottle. I then called the company and asked them where was my other bottle. The Rep stated that since I was only doing my roots. I will not get another bottle. I then asked why wasn't that spelled out while I was ordering? I got no answer. Second, I put the product in my hair and left it on for the allotted amount of time, it looked great, but two weeks later grey hair started popping everywhere. That was a waste of money. I won't be purchasing this product again. If they improve it, maybe, I'll try it again, but for now, I'll go back to my store bought hair color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I really dislike the colorI have been walking around with this awful color, it doesn't even look like any hair color I have ever seen, and I feel so ugly.😢 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCherie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not purple or purplishZero tint of purple made my hair black. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVanessa - We truly appreciate your feedback. We apologize for your disappointing experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hard to apply, wrong color rootsI had to have someone help me with coloring my hair, Im not sure how I would have been able to do it myself. After the color was processed and washed and styled my roots are copper/reddish and my hair is light brown. Im not sure why my roots are so different. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCheryl - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not What I Hoped ForI just did my roots, and while I do not think the problem is entirely eSalon's, I had problems with covering grays. The color is not quite what I wanted, and I am wondering if I misinterpreted "base" color in the initial questionnaire. I have very long hair and it was hard to do the roots. While this process did not hurt my hair, I did not get the beautiful results I hoped for, and I feel like for what I paid for everything, including tools, I could have just gone to my salon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |