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Color Set
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67 610 Avis clients vérifiés |
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MalNunca llegue al color deseado 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTere T: - Sentimos que no te haya llegado tu Color Personalizado. Estamos encantados de poder ayudarte y solucionarlo. Te hemos enviado un email. ¡Saludos! |
Un timoSi podés uno para probar por diez euros y sin avisar,te siguen mandando a 25eu Yo solo pedí uno y siguieron mandando por 25eu y no he podido devolver pk cobran gastos de envío a iglaterra 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRamon D - Gracias por escribirnos. Sentimos lo ocurrido. Cuando realizaste tu primer pedido en eSalon.es, es probable que durante el proceso de pago hayas visto la opción de envío automático. Este es nuestro servicio recurrente llamado tu "Plan de Color". Con este plan recibes 20% de descuento en cada pedido, incluyendo todos los productos para el cuidado del cabello que ofrecemos. Es súper flexible, así que lo puedes activar, posponer o desactivar cuando quieras desde tu móvil o tu ordenador. De todas formas, te acabamos de enviar un email para solucionarlo. |
Color changedI did the first color that I ordered and it looked good after a couple of washes- the 2nd order came, I followed the same instructions, and my hair is very ashy- I do not like it - I don't know what went wrong 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusie - We never like to hear that our customers are unhappy with their color! We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
My color was changedI explained that I like dark underneath and a light color on top, I didn't get that look at all . My color was light and it didnt have dark underneath at all. My hair color is black but I always go med. Brown. The copper they sent wasn't for me didn't like it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Keine korrekte FarbanpassungLeider ist mein grauer Ansatz heller geworden als die Längen. Auch die dritte Farbanpassung war nicht optimal. Schade 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSabine W. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Can’t get it rightMy color has been wrong since day 1. I uploaded the color (pic from FB) and the name that I obtained from Facebook and an esalon rep on messenger. I emailed the pic and name as we’ll order 1 wrong, called and emailed again, sent pic and name, again WRONG. 3rd time uploaded and email name and pic and called over 5 times since day 1, STILL WRONG. I’ve asked for a manager 2x still waiting on the 2 calls. There have been at least 5-6 calls and 10 emails, multiple uploads of the color and name. Can get it right and it’s the customers fault. That’s how they make you feel. No apology, no expedited shipment. I used the 2nd color they sent mistake too dark. They have never said why they can’t get me what I want. And still haven’t given me what I want. Why? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDeb - We truly appreciate your feedback. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It didn't cover my roots and the colors don't match...I colored my roots around the beginning of November and the color didn't totally cover my roots and the color that it did deposit, didn't match the rest of my hair....overall, I'm not thrilled with this. It's not the worst, but certainly not the best. I may do one more order to give another chance, but will likely cancel afterwards. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKeasha - We’re so sorry to hear that the results of your color application were uneven. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just OkayColor is okay...not as dimensional as I would hope. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Disappointed by Esalon!I placed with Esalon, until now 29 orders consisting of 1 bottle of color and 1 bottle of conditioner. For these purchase, my bill was $31.99 which included free shipping. I was then satisfied with the products and with their prices. Suddenly this bill jumped to $40.49! I am disappointed. So, I am cancelling the purchase of the conditioner from this day forward. And I am planning to find another supplier very soon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Washes out after 3-4 washesVery disappointed, color washed out after 3-4 washes both time I tried it. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Keep an eye on your inbox for more details. Your eSalon Team |