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Color Set
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67 610 Avis clients vérifiés |
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Trier selon : |
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Too light and not enough grey coverageI was looking forward to the colour change but it came out lighter than indicated in the personalised colour chart. Now I have a light brown shade at the parting of my hair and it looks disastrous. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNiranga - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not happyIt did not cover all my gray hair . I'm not happy with this product at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Aschton wurde nicht getroffenGuten Tag, die Farbe hält leider nicht was sie verspricht. Der Achten wurde leider nicht getroffen. Die Farbe macht das Haar sehr trocken und wäscht sich schnell raus. Ich werde von einer weiteren Bestellung absehen 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNancy K - vielen Dank für ihr Produkt Bewertung. Es tut mir leid, dass Sie mit Ihrer individuellen Haarfarbe unzufrieden sind. Gern würden wir es wieder gut machen und Ihnen eine neue Formel zukommen lassen, die Ihrem gewünschten Ergebnis voll und ganz gerecht wird. Diese Lieferung geht natürlich auf uns. Dafür habe Ich Ihrem Konto ein Guthaben hinzugefügt, das Sie jederzeit einlösen können. Sollten Sie Fragen haben, können Sie sich natürlich gern jederzeit an mich wenden. Antworten Sie dafür einfach auf die E-Mail oder rufen Sie uns an. Herzlichen Dank! |
Inconsistent, messyI was recommended this product my a family member and I thought it would be a great way to color my grey at home and save a trip to the salon. Although the instructions are straight forward and it comes with everything, I found it messy and ruined my shower curtain. I also found the color to be very inconsistent even though I followed instructions. I will stick with the salon to avoid the mess and have a better outcome with my color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color sent too darkI am very disappointed, I order first time and was too dark. The second time I made a request to be lighter, but they send me the same color. Now my hair is too dark had to go to the hair dresser to fix it. That is the reason I want to cancel my subscription! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJo - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not the color I wanted.I wanted a rich chocolate brown but after applying the product and following all instructions, the color came out more black than brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNatalina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
WAY too dark!It turned my hair insanely dark brown! Nothing like my natural red color I wanted : ( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMeghan - Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
If I could rate it zero stars I wouldFrom the final color, to attempting to reach out to the company about how wrong my color turned out (months ago, and they never replied), I'm just not impressed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCyera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't care for this colorEasy to apply but very blah color. Didn't cover all my gray. Asked for it to be changed to a darker color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLogan - We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Busted BottleThe color bottle was open and leaking when I opened the box. I still used it but I feel like it caused my color to fade faster. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsErin - We’re sorry to hear that your hair color arrived damaged. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |