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Color Set
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67 610 Avis clients vérifiés |
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Trier selon : |
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Very disappointedI was extremely disappointed with my color this time. I asked for no red and my roots still came out red and my hair was greasy and stringy when I was done even though I had throughly rinsed it 3 times. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKris - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
The color is no where close to what I put I wantedI wanted a magenta color and the one that it was is just regular black. I could of acheived better results with dye from the dollar store . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeidi - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out less magenta than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
El pedido no ha llegado.Realice un pedido el día 30 de julio y aún sigo esperando a que llegue. Creo que todo es un fraude para engañar a la gente y se abonen a sus planes mensuales.Despues de casi un mes y tres reclamaciones ha llegado y me lo he aplicado y un DESASTRE ,me ha oscurecido la menos dos tonos y para nada cobrizo. He sido peluquera 18 años y está claro que ni con los datos que os he dado,fotos y dejar claro que tengo 0 canas habéis dado con el tono. Un desastre. No volveré a pedir nada. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Mal colorNo tuve la cobertuda esperada, y seguí todos las instrucciones. Parece que no me he hecho nada en el cabello. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHelen - Lamentamos saber que se sintió decepcionado por la cobertura de las canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra garantía de felicidad de color. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. ¡Apreciamos sinceramente sus comentarios y la oportunidad que tenemos de hacerlo bien! |
no entiendonecesito un poquito más profundo ,pues no me cubre bien las canas 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsZoila - Lamentamos saber que se sintió decepcionado por la cobertura de las canas de su reciente aplicación de color. Sus resultados son importantes para nosotros y nos tomamos muy en serio nuestra garantía de felicidad de color. Esté atento a un correo electrónico de nuestros especialistas en color para resolverlo de inmediato. ¡Apreciamos sinceramente sus comentarios y la oportunidad que tenemos de hacerlo bien! |
Don’t waste your moneyThis color didn’t last at all. After coloring my hair I washed it very well. For an entire week afterwards, whenever I would wet my hair or wash it, color would start dripping off. It’s a good thing it doesn’t rain too often where I live 🤦🏻♀️ All of it was faded within 2 weeks even using color safe shampoo etc and only washing 2-3 times per week. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Its washing offI do like the colour at first but after each wash the colour is fading 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBeata - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair conditionI believe I have commented on this before. For as long as I have used your products I have loved the color and the condition of my hair,eventually. The condition the first week after the process is difficult, this past order the worst it has been. When rinsing the product out my hair it feels like clumps of stiff straw, I use all of the shampoo and all of the conditioner in the kit to wash my hair. This time it did not help in the least. In all I had to wash my hair 5 times, 3 the first day and twice the next, before there was any release at all. I believe in the quality of your product this should NOT happen at all, it's tremendously discouraging. The question of, "What happened to your hair???????" Is not good advertisement for esalon. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBetty - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Dye lasted only 2 weeksWhen I did my hair (with a friend because I cannot see without my glasses) I loved the color. It was great, the formula was great. Normally color burns etc. this didn't. However a week and a half in I noticed color started to fade. I am probably now 3 weeks almost 4. And it is the brassy version of red. You know when you go blonde and if you dont use purple shampoo it kinda goes brassy? It is like that but with red. Otherwise everything was amazing would give it 5 it stayed longer. Did also use color tint rinse, it didn't work. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMariah - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Again, Too DarkAgain, Too Dark. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLee - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |