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Color Set
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67 610 Avis clients vérifiés |
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Need the lightening kit. It's one dimmensional.As a first time dying, it turned out far better than I expected. It has all over color, it has shine. Although I think the color I ordered is the actual color of my hair, when I look at it, it seems a shade darker than my normal color. I think that is because I normally have natural highlights in my hair and it is not just one color. So right now when I look at it, my hair looks dyed not natural. I probably need to buy the lightening package...but the lightening package is more expensive than the all over dye package which seems strange. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStacy- Thank you for your feedback! Please keep an eye on your email. We will be reaching out shortly with further information on our LightSet highlighting kit. Thanks for choosing eSalon! |
ColorCant seem to get the color correct 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I expectedI was so excited to try my color, but when I put in my color (followed the directions exactly the way it said), it barely made any difference. My second order I had them add more red and purple not realinzing it would be roots and ends. Again I followed the directions exactly as indicated and still no difference. I will not be ordering from them again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsValerie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out! |
Good process... not so good colour!I am a little disappointed by this product, especially as it was so much dearer than off the shelf dyes. The process was great and pretty straight forward. However, after two washes, the roots are a very warm (slightly orange) brown and the ends are a yellowy brown. Unfortunately I have had to revert to the shop bought dye and colour over it! It’s a shame as I had very high hopes. Their customer service is very good though and very responsive!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPolly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color Kit Fantastic!I colored my hair with the kit on May 19,2019, unfortunately the color was too dark and came out dark auburn very close to my own natural color however, that it not what I wanted. The gray is covered for now I liked the fact that everything I needed was in the kit,including an extra set of gloves. The next day after coloring my hair was soft and felt conditioned I need to go up at least 2 shades lighter to achieve the color I want. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJacks- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not at all the color I expectedGood gray coverage, but the color was way too dark. I requested a auburn, golden brown and I received a super dark brown, almost black. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarolina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Too greasyvery grease and hard to wash off Also the grey coverage only last a week 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Difficulties for Disabled!!!!!When ordering for the first time I was unaware of what would be required as regards to doing the ROOT COLOURING BEFORE THE REST OF THE HAIR to match up the colour. Having the disability I have, unfortunately I am NOT able to do this. If you had of had details written down BEFORE a person joined, explaining the necessary first steps, then I would have known your product was not okay for me to use. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela- Thank you for your feedback! We are sorry to hear that you were disappointed in the instructions received with your custom color kit. The instructions sent are included to ensure the most even color results, however your application can be adjusted or changed with the understanding that the results will not be perfectly ideal. We will be reaching out shortly to further discuss your instructions and application. Thanks for reaching out! |
Not enough purple colorIt wasn't purple enough just looked black. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLiana- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Did not cover roots and ends the same colorI have a distinct line in transition between the two colors that I was given for step one and step two. Very unhappy with the results. I may have to go in to a salon and have it corrected... :-( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlyssa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |