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Color Set
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67 589 Avis clients vérifiés |
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Not right colorShould have had more purple 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSummer R - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not received the color desiredThe color is not what I desired and expected.... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIrit- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Still Bronze!Having tweaked my color it still is showing red. The texture and feel is amazing if I could just get rid of the red! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Poor customer serviceGood luck stopping a shipment. You cannot remove any information, especially your credit card number. Costs too much for what you receive. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayAfter using this for some time, and following the instructions exactly as specified, and in some instances, leaving color on longer than 30 minutes and doing the last step, it was no longer effective in covering my gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrenda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback. |
Shooting for Dark brown with gold highlights. Have you ever seen Snow White?I was so unhappy with the color and texture of my hair after this experience. Waited too long to try the first one. Won't use the second kit that I have already received. Save your money. I will go back to using Age Beautiful products for my "over 40" hair. I ended up with Black. Dry. Hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeanie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! One team of licensed colorists are always happy to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. Upon reviewing your account, we see that you have spoken with one of our color and care experts to discuss your color and account. Please feel free to reach out if you need any further assistance! |
ColorThought I was getting a violet color not dark brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKristi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not bright enoughThis is the second re-do of my formula. Still not bright enough. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to help get this resolved for you. We appreciate you reaching out! |
Please cancel any other ordersI wish to cancel any other orders I feel product did not cover gays very well even after leaving it on an extra 15 minutes. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDelia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnsatisfiedDidn't like the color or coverage. I've gotten much better results from way less expensive store bought packs than this. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |