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Color Set
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67 589 Avis clients vérifiés |
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Color faded too quicklyColoring my hair with the red tones for years this is the first time I was displeased with hiw fast the color faded. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
El color muy oscuroEstoy muy molesta me demoré mucho tiempo para aclarar el color .Hable con un representante me tranquilizo me comentó que me enviaría un tono nuevo que no me cobrarían .Pero no creo que un solo tinte me quede uniforme .Tengo el color que utilizaba que me gustaría regresar a mi color. Es B61 feria L’Oreal Hl-Lift cool brown .Espero que me puedan ayudar ya envié la Foto actual . 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVanessa - Gracias por tus comentarios. Lamentamos saber que su formulación de color salió más oscura de lo que esperaba. ¡Garantía de la felicidad del color al rescate! Un experto en color se comunicará en breve por correo electrónico para trabajar con usted a fin de encontrar una resolución y acercarle un paso más para alcanzar sus sueños de cabello perfecto. |
Did not likeI tried the dark brown permanent to cover my grey and it did not work at all. I followed the instuctions but no change. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJenelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We will be reaching out shortly to discuss how we can adjust to better suit your needs. We truly appreciate your feedback. |
Not Really HappyI've used this product in the past and it worked great but this time only after 2 washes all of my gray is showing. I selected permanent dye. Please advise! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndrea - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
patchyi got brown ends black middle and bright red roots 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't get my color rightI asked for a blue black. I got pure black. Whatever. I can get it reformulated. So I ask for a blue black AGAIN. I again get shipped a pure black. Now I'll have to bleach my hair to get the color I want! I just wanted a gorgeous blue black. Not pure black with no hints of blue. If you aren't gonna give blue black don't offer it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrianna - Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ColorFollowed the instructions and looked good, smelled bad and one section did not color correctly 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process. |
Hair feels grossMade my hair left feeling sticky, waxy, and gross.... cannnot get that feeling out of my hair. Very disappointed! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTrisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn’t stayColor faded after couple of washes and then it came back to my regular color after 1month. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
They don't match what they sayI answered all the questions accurately and this color they made me is 2 shades darker than my hair or the photo they showed me! Thank God I only did my roots. The color on the cheap box at drugstores is more accurate than this. Such a shame. Get 2 shades lighter than they say or you will be very upset! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your strand test concern. It appears you had originally selected a color 2 levels darker than your stylists' formulation based on recent comments received. The lighter formulation on the way should better suit your needs. Please note that results will always vary from swatches, and the swatches show the color on someone with all white hair. Each individual's results will vary. Please let us know if there is anything else we can do to help! |