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Color Set
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67 589 Avis clients vérifiés |
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Disappointed with outcomeThe color I was sent made my hair color darker than I requested and did not cover the greys. It was upsetting how dark the color came out. I was very particular in expressing I wanted to maintain same color but cover my greys. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrenda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorwanted red color was too brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShoshana- Thank you for reaching out to us here at eSalon! One major advantage of our service is that we can easily adjust your color according to your feedback. We have emailed you to discuss how we can adjust your color to better suit your needs. We look forward to working with you! |
No es el colorRealmente no es el color que pedí supuestamente era rubio oscuro y me quedó rojo no estoy nada de conforme ni contenta con el color que me mandaron 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarcela - Pedimos disculpas por el hecho de que tu color de cabello no era el que esperabas. Su pedido está totalmente respaldado por nuestra Garantía de Felicidad de Color, y nos encantaría trabajar con usted para ajustar su fórmula para su próximo pedido. Nuestros expertos en color han estado en contacto por correo electrónico y estarán encantados de ayudarle en este proceso. |
Not the color notedThe color was WAY too red from the color noted on your site and did not cover the slight amount of grey that I have. Quite unhappy with the result although my hair does feel very smooth 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Nothing changed ;(I thought by sending pictures of before and after will help my stylist to help me achieve my color. Sadly, after all the hassle and struggle of application, I never had any changes whatsoever. Seems like i just took a bath and that's it which is sad as I've read a lot of good reviews. I'll check other brands. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsQueeny- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
asking for color adjustmentI wanted to go a "shade" darker. Which to me was just a shade, as in a slight change. All the communication I received was, "your color has been adjusted". The shock to me was when I colored my hair and rinsing it out, I was not blonde anymore, but now a light/medium brown. There really is no communication. You ask for a color, you get it. I will not be ordering again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLori- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
I am not satisfiedI was disappointed with this color set. I even did not try highlights I ordered with this color. Color itself was good, my hair soft and shiny after coloring. But it did not cover my grays. Right after coloring I could see the difference between gray and not gray hair. Now, three weeks after coloring my grays don't keep color, not only grown roots, but all hair length. Probably will stop using using your products unless you have something more suitable for gray hair. I have about 30-40% of gray hair and would like to have 100% gray coverage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElena- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleMy roots did not take the color. I colored my hair today and followed the instructions. Terrible outcome. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGretchen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AllergicAllergic to your products 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSue- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on our color and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thank you for reaching out! |
GreysFor the most part I like the color, read instructions to the T BUT some grays made it through so and over all coverage did not take 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |