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Color Set
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67 566 Avis clients vérifiés |
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It's OKAYI like the product but just can't get the color I'm looking for. The first time i used it it was way to dark, my hair turned out brown. The last time i used it it was to red. I wanted violet and got flame red. I wish they could get the color i am looking for. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCrystal - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Not good colorDid not cover grays and was not violet it’s actually black plus color came out in one week better off with the box brands 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShana - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Love the colorI LOVED THE COLOR HOWEVER IT ONLY COLORED MY GREY'S FOR A FEW DAYS! VERY DISAPPOINTED. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Disappointing ResultsI was really excited to try this product but I was really unhappy with the results. I ordered soft black/blue to dye over brown roots and auburn dye. My roots and ends came out a decent black (no blue at all) but the middle 3 inches or so of all my hair was just a slightly darker red than it was already dyed. I've also been dyeing my hair on my own for about 25 years and have never ended up with the mess I got with this product. It ended up everywhere, the step that has you rinsing out in the shower just made it worse (and took 6 shampoos before the rinse water ran clear) and 24 hours later I still haven't gotten it all off my skin. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAoife - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Weird waxy feeling.My hair color barely changed and was left with a waxy film covering it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice product. The stylists are horrible.The product itself was nice. The color turnout wasn't. I have been trying to get my stylist to adjust the color again to my liking and haven't heard a response in almost 2 months!! Won't be back! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Haircolor FadingWent on vacation just after I colored my hair .. I know I was in Caribbean sun but only the front color in my hair was affected by completely fading out...of course this is where I do have the most gray/white ...and consequently less body ... what do you suggest ... should I just buy a make due store color and touch up ... do not need to do whole head and take on the expense of a new delivery... Margaret Whte 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMargaret - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Grey CoverageThe color was good But it did not seem to cover the gray very good. So it was a wash..... For that reason I will need to color again in the next week or two So please send my next color our soon 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristine - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
OverallOk the first colo was way to darker they adjusted it was still darker and this time it was just a hair dark . Hope they get it right this time 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoyce - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little dark, needed time to try it twice,I liked the kit and all the supplies included, this helped as I did not need to buy more items. The specifically mixed color ended up being too dark for my preference, but its a chance to go a little opposite and darker brown. I did not use it correctly the first time. I have used it twice now and the instructions are a little different from other hair color brands. I did it better the 2nd time. I am not sure if I want to purchase more, will think about it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |