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Color Set
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67 566 Avis clients vérifiés |
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process vs outcomewhen I look at the results and how this color actually works with my gray roots as they grow in, I'm stunned. But the process of trying to get the product out of my hair and off my scalp is long and frustrating and I always find spots where the product is still glued to my hair later. This process makes getting to the outcome less satisfying-I don't look forward to the next treatment. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRenee - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the color I wanted, but delighted by the serviceMy hair is not the shade I wanted, but the dye job doesn't look unintentional. It looks good, it just isn't what I wanted. That's worth taking off one star, but I wouldn't give it under 3 stars if you paid me. Scented skin protectant and TWO (2) PAIRS OF GLOVES, alone with a stain remover wipe (which I always forget to buy). And although I had doubts about the shampoo/conditioner because of how thin the formula is, I got compliments about how soft my hair was from my boyfriend that night! All in all, I'm willing to stick around and see if we can't adjust the color, because the service was amazing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRuby-Ren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved color- poor grey coverageI loved the color! Was even thinking about adding a bit more aurburn to color next time. But I am so disappointed by grey coverage. I followed instructions but greys did not cover well. Hate to say it but box color had better grey coverage- 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJuanita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No change in colorThe color chosen for me did not take, after 2 different attempts to change the requested color to a different shade before it was due again, it was never changed, so I put my plan on hold and now trying to get the subscription cancelled all together. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too darkI like the color but it is much darker than I was hoping it would be. I suppose when I said dark auburn, I wasn’t sure how dark that would actually be. My hair is almost black now though, no hint of red in it at all. It still looks good, so I’m going to keep it this way for a bit, but definitely not the color I was hoping for. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMegan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI am REALLY disappointed. My roots are ORANGE while I was expecting something Ashy. My ends are super dark - It's ridiculous. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJu_Bl - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great product.I love the product I just would like a deeper cheery red 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BrassinessColor is brassy/copper. Trying to correct this. 3rd try now. Still working on it. Though I have been disappointed with the brassiness the color does seem to be nice quality. Doesn’t dry my hair out and has a nice shine. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisasterThis hair dye turned my hair from very light shade of brown with a tinge of green to a very bright green! I would not recommend it to anyone, ever! Don't but from this company 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLaeila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HmmmIt seemed like the color didn’t last as long as it normally does. The copper didn’t last. I guess we need to add more red, not dark red though. I want to keep my hair a lighter, brighter red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKeely - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |