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Color Set
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67 589 Avis clients vérifiés |
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The color isn't correctPlease cancel all future orders. Thank you. Susan G 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
colorcolor came out red. not for me! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVicki - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not the color i wantedDidn't give me the color i wanted. Came out more burgundy/purple. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Can't get what I wantI would love to color match what I want but it's not happening. I will try a few more times. Because I would love the convenience. Right now it's not too convenient to get the wrong color over and over again 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBelinda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Totally disapointed - horrible experience and resultThis was my second experience with eSalon products. I had great expectations the color would adhere to my hair and touch up the roots as promoted. After following the instructions specifically, I am completely disappointed in this product. No change to my roots and no advancement in the color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKimberly - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
New ColorI used the new color. The product is great But...I would like a much lighter color. More golden. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPat - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Dissapointing experienceI am very sorry to write a bad review but the way my hair looks today after the coloring of the roots last evening is horible. First the mix to make the colour had a very strong chimical smell. I had to open the bathroom door to have some air in. Secondly, it took me more than 25 min to rinse. I felt in one of those pranks where you don't notice the person behind you who keep pouring you shampoo while you rinse. I let my hair dry naturally but this morning it was all greese to the roots and looks like half wet although is not. The texture is now heavier like it was not washed in weeks. I have cancelled my subscription because of all this. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFlorentina - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Cancel account pleaseNot happy with product please cancel account 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKerrie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
NOT FOR ME!!Not really thrilled with this product. Feels very greasy in my hair color isn't what I expected. Will be sending the shipment back. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDoris - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Hair was falling outPlease cancel my order, must be to strong, my hair was falling out, 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDolores - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing an allergy test 48 hours before each hair color application. Instructions for the allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |