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Color Set
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67 610 Avis clients vérifiés |
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I can buy medium brown anywhereThe color that was sent was the same color that can be purchased in any drugstore for half the price. The smell is extremely off putting and my scalp went numb (honestly, first time that has ever happened). That being said, the color covers gray well. But this product offers no advantage to any other. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not for me, I'm allergicI was finally able to use the custom hair color. I did a skin test before applying and it was fine, but once it penetrated for a longer period, I broke out in a rash around my face and neck the next day which last for 5 days. I can't use this anymore. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCandie- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our product.Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we cancelled your following order. Again, we apologize that you experienced a reaction. |
not right colormy color is still to red and brassy. I have been saying this about lmy color for the last 2 years since I first tried esalon. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsColleen - We’re sorry that you were unhappy with your color results. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this formulation soon. |
Didn't cover grey!Used esalon while my hair stylist was on maternity leave. Great instructions, easy to follow. My color turned out ok but it didn't do a very good job covering my grey, which was my main concern. Needless to say you get what you pay for and I'll be returning to my stylist as soon as she's back. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStaci - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
covering the grayI've noticed that my gray starts coming up again in 2 weeks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Not what I expectedThe color was a lot darker then expected. My roots and the rest of my hair do not match. It also didn't do a good job covering my gray hair. All the gray hair on my hairline is still visible. Other then that packaging was nice and directions were easy. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMonica - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
It's too dark for mePlease make lighter, more golden brown than brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsValary - We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Custom colorI like most of the the conveniences of esalon. I'm tired of having to change my formula all the time. With each order the formula gets darker or redder or both. My formula is a medium blonde and the last time I dyed my hair it turned out brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCynthia - While we're happy that you're enjoying the convenience of our service, we apologize that you feel disappointed by your color results. We see that your colorist was since able to formulate a shade designed to better suit your needs. We're constantly looking to improve our service and hope to hear more of your feedback soon. |
Not permanentCompletely washed out. I used color protectant shampoo and conditioner and did not blow dry my hair. , it's no better than the hair color from the store. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelody - We apologize that your color faded much faster than you expected. After reviewing your profile, we see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
Hair colorWrong color and didn't color gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSue - We're sorry that your last hair color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |