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Color Set
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67 695 Avis clients vérifiés |
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Wrong shadeI have been buying this for years but this time the colour is completely wrong, it's bright red!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Rita! I'm so sorry to hear your color was wrong this time. Please check your emails, we got back to you to help you. |
Color fades fast over graysI gave this a fare try with 4 uses, and found that it fades faster than the store box color I use. It's not worth the money to me. Also, I cancel my subscription over the phone with CS the day I received the next months box and got a refund. Then I end up getting another box this last month that I didnt want! Turns out they didn't cancel my subscription like I requested! So, I went online into my account and cancel it this time myself! I'm going to be extremely mad if I receive another box of this junk hair dye again! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We've gone ahead and added a free reformulation to your account. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not for everybodyI've only tried it once. Quantity and materials were good but product did not cover my gray. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRosanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color change.My 2nd order left my hair more ‘ginger’ than strawberry. The first was a subtle strawberry blonde & golden. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsValerie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Zu wenig Haarfarbe und zu dunkelIch hatte lange Haare bei der Bestellung angegeben, doch leider war die Menge schon sehr knapp bemessen. Des weiteren hatte ich Mittelblond angegeben, aber der Ton ist zu dunkel, es ist eher Aschblond. Schade. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlexandra F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Terrible colorVery dull and an ugly color. I do nor recommend this shade. It’s awful. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I haven’t received the product yet and was purchased since January 10.Very disappointed after purchasing a colour for the first time and haven’t get the order yet when I looked at the account and said that I was in flex plan meaning that they will get money from my card no permission I did for this. Again the first order haven’t got it yet. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not buy if you are allergic to ppdContains PPD came up in a rash with patch test 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi There! We are so sorry to hear about your reaction. Please check your emails, we got back to you to help you further. |
Color is way offI tried this for the first time… sent pictures of where my hair is and what i (wanted to get close to (extensions that i wanted to wear) I even spoke to a colorist on the phone to be sure we were on the same page and answer any questions. My hair is not even close and barely red, when it should have been a copper color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Initially perfect colourI’ve slightly added more red to my copper which I love however when washed off the colour was a slightly different colour to my roots. Today I have washed it for the first time an my roots are now noticeably orange in comparison the the red hair. I followed instructions with second bottle and left on the end all over colour for recommended time. Tax disappointed ☹️ 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Zowie! We are sorry to hear you weren't happy with your color results. Please check your emails, we got back to you to help you. |