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Color Set
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67 695 Avis clients vérifiés |
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Wrong colorVery disappointed with my purchase. I received regular brown color not one I pick up on site. Going to change color for my favourite without e -salon 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNataly -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Takes forever to shipOrdered on October 2nd, which is when my credit card was charged. My shipment was started a week later on October 9th. Still waiting as of October 15th. Not happy! 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMom2twins0626 - We’re truly sorry that your order has yet to be received. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Medium blonde is to orange on meStill very orange -i have decided not stop using the products and go back to the salon. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
repeatedly tried to changed colourI keep getting shipments, and more things added. This is despite my repeated attempts to at first change my colour, then cancel. Last shipment was leaking all over the box. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BuenoMe gustó el resultado, pero no fue el color que esperaba, solo que doy crédito a que mi cabello quedó con brillo y movilidad nada de resequedad. No logré el color deseado pero me gustó la formula. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Karla: Sentimos que el color no haya sido el esperado. Por favor. revisa tus emails, te acabamos de escribir. |
Die Farbe hält nichtDie Farbe wäscht sich nach zwei mal aus. Absolut nicht nachvollziehbar, warum der Preis so hoch ist. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulia K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not what I asked forYou don’t go to a salon ask one colour and then get a different one so not sure why you thought you could do the same? Not only was the colour not what I asked for but it didn’t cover what I had unfortunately I didn’t realise I was in a subscription until too late but have now cancelled suggest in future you send what people ask and want not what you think 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Stacey! We are sorry to hear your color didn't meet your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we got back to you to help you further. |
Color is too light..I need color changed to a bit darker…the second order was dull and too light and felt like a semi permanent… 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second time I requested a color adjustmentMy color was changed and I provided specific instruction including the actual percentages of each color I wanted and for the second time I received the wrong color. Extremely dissatisfied! Cancelling and going to a hair dressor. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTammara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The colour didn’t cover greyThe colour didn’t cover grey. It shipped automatically after months to the wrong address and I still can’t cancel the subscription. 0 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Anna! We are sorry to hear the color hasn't covered your greys, and for any inconvenience with your delivery address. Please check your emails, we got back to you to help you further. |