|
Color Set
|
67 695 Avis clients vérifiés |
|
Trier selon : |
|
DisappointedThe color was gorgeous until I washed my hair. It did not cover my grays or adequately color my ends which are lighter than the color by my scalp. I did state that I had grays and also that my ends were lighter when I put in for the color to be created. I just need something more vibrant and long lasting. Unfortunately I believe I will be back on the search for a new brand. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsDeena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The developer leaked all inside the box!The developer leaked all inside the box, so I couldn't try this adjusted color formula to see how it came out. That was a waste of $35! Disappointed 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMargaret - We're truly sorry that latest order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Colour came out Black not brown or copper or red.I've been with esalon for a while now and never had any previous issues with the hair dyes I have had so this is a first. I opted for a colour change dark brown copper red which was agreed with the colourist. Put this onto my hair within 2 washes the red faded and left a cool dark black overall colour on my hair (not happy to say the least) Black hair does not suit me or my skin tone. Sent an email via customer services, no response, rang the customer services explained the situation and how unhappy I am, the person who I spoke to was rude, no customer services manners/skills at all (work on that) I was then offered a free colour which I declined no red colour is going to sit ontop of black hair so your alternative was not accepted, I asked for a refund which I was granted, however due to your mistake and how unhappy as a consumer I am you should of as well offered me a gesture of goodwill, which you did not do. Poor customer services. Unhappy customer due to the colour not being correct I can even upload you a photo of the black hair if you like to show you this hair dye is not the colour its suppose to be (black) which I did not order black. And long time to deal with my enquiry had I not chased it up myself. I do not recommend this esalon any longer due to the faults listed above and poor customer services. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHi Miss C P! We are truly sorry to hear about your personal experience. Please check your emails, we got back to you to help you further. |
UnsucribePlease can you cancel my from this site? I order once , and you keep continue ordering . Please unsucribe my !!!! 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHi Toma! We are sorry to see you go. Yes, you can. Please check your emails, we got back to you to help you. |
Second order taking forever to ship.My first order shipped in days. My second order has been a nightmare. I’m still waiting for it to ship and it’s been a week. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsMia - We truly apologize for any delay. We have reached out to you via email so, keep an eye on your inbox for more details. |
Still no sign of orderOrder placed on the 1st of September apparently shipped on the 6th and still no sign of it. Can’t get in touch with customer service and tracking details not working !! 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHi Sinead! We are so sorry to hear your order hasn't arrived. Please check your emails, we got back to you. |
DisappontedI am disappointed with the colour, it is not blonde at all! I am going to cancel for the time being, thank you for the assistance. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsHi Sue! We are sorry to hear you didn't like the color. Please check your emails, we got back to you to help you. |
NOW I'M BALDI woke up the next morning and had a big ball spot in the top of my head. Had to cut all my hair off because I couldn't cover up the bald spot it was so evident. I did not want to go bald. Now I have to walk around like this wigs are too expensive. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSaraletha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Möchte kein AboBin absolut nicht zufrieden, Farbe viel zu dunkel,zu viel Verpackung,umständliche Anwendung. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsAnnette B.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
SchlechtDeckt graue Haare nicht ab, Haare sind jetzt extrem trocken, nie wieder 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
|
|
|
La réponse de nos expertsSilvia M. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |