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Color Set
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67 695 Avis clients vérifiés |
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Not happy!Didn’t covered my grey hair🥴 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMartina M. - Thank you for your feedback. We are so sorry that you were disappointed by the result of your hair colour application. Based on your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can do to help! |
Fades quicklyThis hair color is less damaging on my hair than store brands but it fades significantly by the third wash. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color and cover up powderThe color/dye didn’t cover my roots and dried my hair out. The root color worked well but made my hair dry. Very disappointed! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colour to what I requestedDidn’t use colour as what not what requested 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Sophie! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further. |
Looks horrible and does not provide grey coverage.This color mix looks totally unnatural (like cheap drug store dye), is WAYYYYYY too dark, and did not provide grey coverage. It looks so bad. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Hannah, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color Customly TerribleI went through process and sent a picture of my preferred color. What I received wasn’t even close. My hair should’ve been light medium brown with gold but what I got was nearly a black color. It was shockingly awful black. This company had no remedy other than to use clarifying shampoo and let it grow out on it’s own. Hola if you know how it feels to walk around with a shocking hair color you weren’t expecting. When you order this product you’re experimenting with your hair color. It didn’t turn out good for me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Bernadette, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DunkelblondMeine Haarfarbe ist viel zu hell für dunkelblond Ich bin nicht zufrieden 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTamara R.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Zero coverageI followed all directions and even left the color on an additional 7 minutes. It did not cover my roots at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVicki - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too darkI was supposed to be dark blonde and I am brown straight up brunette nothing blonde about it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrittany- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
AllergyMy scalp itchy after I apply 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCherry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |