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Color Set
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67 758 Avis clients vérifiés |
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Color was oxidized (according to my hair hairdresser)My roots turned out bright orange and pink 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Light brownMy hair turned out darker 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Shaheen! We are sorry to hear that your color has turned out darker. Please check your emails, we just got back to you to help you further. |
Canas rebeldesHola cómo estás? No se que pasa pero mis canas no toman el color, me gusta mucho el tono pero necesito un cambio para que las canas agarren el color de lo contrario prefiero no recibir mas el producto. Por favor ayúdenme 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Norma: Sentimos que tus canas no se hayan cubierto. Revisa tus emails, te acabamos de escribir para poder ayudarte. |
HorribleDesactiven el plan me dañaron mi cabello yo teniendo mi cabello dorado me enviaron un negro buenos abusadores desactiven ese plan que yo nunca autorice y devuélvanme todo mi dinero 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Raquel: Sentimos que tu color haya dañado tu cabello. Revisa tus emails, te acabamos de escribir para poder ayudarte. |
Didn't cover my graysI didn't like it 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No shine, blahIt has no shine, my hair looks like matte strings. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJappreet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
not what i wanted at allI'm very disappointed it is a great system but the color I wanted was not supplied and so it has left me sad and frustrated 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I was not completely satisfied with my color. The set was great.The custom color set was great. However, I would have liked a deeper and darker red. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Farbe zu hellLiebe Katharina, leider habe ich die falsche Farbe bestellt! Sie ist zu hell und ich kann die Farbe nicht anwenden,daher sende ich sie ihnen ungeöffnet zurück! Bitte um ihre Rücksende Adresse und das Rücksendeetikett Gottes Segen Natasha Diez 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNatasha D.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
UnevenI feel that although this is marketed as a custom colour, that isn't truly the case. When choosing the colour I added a picture of my current hair for reference which clearly showed that the bottom half of my hair was more vibrant than the top, but I feel that I was just sent a generic mix for my roots and ends based on my initial choice online rather than doctoring it according to how my hair is currently. I wanted the colour to appear uniform overall but I was given dark blonde/red/copper for my roots, and a red/copper mix only for my lengths. I was cynical before I even started as I felt that the red/copper mix on top of the already more vibrant hair would make the overall outcome unbalanced. Still I proceeded with trust but unfortunately I was right-the resulting colour came out much more vibrant on my lengths, resulting in an uneven overall appearance. A plus is that my hair feels soft and healthy even after colouring! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Sandie! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |