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Color Set
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67 695 Avis clients vérifiés |
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No cubrió mis canasNo cubrió mis canas en la parte del frente de mi cabeza ni en la parte de arriba 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Elizabeth: Sentimos que tu color no haya cubierto tus canas. Por favor, revisa tus emails, te acabamos de escribir para poder ayudarte. |
Roots got lighter & ends got jet black.I followed the instructions and the roots got lighter and the ends got jet black. I will have to redo my hair as it looks worse than before unfortunately 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrittany - We are very sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as I expectedAs a chef / cook, I can follow instructions and measurements pretty well, following the dye instructions was a piece of cake 🎂, and yet, not all my greys were covered especially in areas that were pretty saturated with the dye, I am however willing to give it another try.. hopefully a better outcome. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFrances - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Poor coverageUsed this to color my grays. Followed all instructions. Did not cover grays—now I have to re-do or pay to have it done. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair turned orangeMy root turned very brassy. I’m going to have to go to a salon and have the color corrected. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSami - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
PrecioEl producto me gusta pero lo encuentro muy caro había pensado en hacer pedidos para mi madre también pero veo que sube demasiado 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Luisa: Gracias por contactarnos, entendemos que nuestro precio te parezca un poco alto. Esto se debe a la elaboración individual de tu tinte personalizado, nunca prefabricado sino hecho al momento que lo pides y que viene empacado a mano con herramientas y accesorios para que lo hagas tú misma en casa. Además de acceso personal a uno de nuestros expertos coloristas. La mejor manera de ahorrar es inscribiéndose a nuestro Plan de Color y recibir 20% de descuento en todos tus pedidos. |
the hair color is not coloring my greyI was wondering if your product has been reformulated because it is not covering my grey hair. I know grey coverage is difficult but the side of my head after coloring is looking like no coloring has been done. I have already told the customer service dept. about this problem and they said they gave me 20Vol but it still is not working! Any more suggestions? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLinda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Terrible!Total waste of money. I may as well not have even colored my hair. It did nothing at all. What a waste. The smell was so strong. Very disappointing. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTonya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
zu teuer für eine TönungEs ist keine Färbung ! Farbe wäscht sich bei jeder haarwäsche raus, Ansatz wird nach der 2 ten wäsche wieder Grau, Farbexperten wollten sich melden, doch das geschah bis heute nicht. Verpackung und Material selber sehr gut aufgemacht und sehr qualitativ hochwertig zumindest scheint es so, aber das Produkt erfüllt nicht die Erwartungen und nicht das Geld was es gekostet hat !! da gibt es eine einfache haarfärbung bei rossmann schon für 5,99 €. Preis-Leistungsverhältnis somit negativ, natürlich kostet die nette Aufmachung viel Geld aber davon werden meine Haare nicht schöner. Fazit: wer eine coloration haben möchte ist hier komplett falsch, wer eine Tönung haben möchte für eine gewisse Zeit wäre hier richtig Frage stellt sich nur sind 25 € nicht zu teuer für eine normale Tönung? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBianca S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Ojo!!Pedí un color rubio oscuro, esa es mi base natural. Tenía unas mechas rubias hechas. Pues bien, las raíces me quedaron naranjas. Lo comenté con la colorista que te asignan pero nada contestó al respecto. No todo es malo, se ve que el producto es bueno, pero el color que quedó no me gustó nada. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Rebeca: Sentimos mucho que te quedasen las raíces anaranjadas. Revisaremos tu caso al detalle, y de daremos una solución. |