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Color Set
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67 669 Avis clients vérifiés |
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The color is nice but OMG the smell made me sickI did like the color but I have never smelled a more potent hair dye smell. It made my eye water the entire time, making it difficult to apply my color. At one point my nose was burning as well. I ended up with a bad headache after. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachael- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that you were unhappy with the fragrance of our color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
El color no fue el que pediSabes que hace inos meses les.compre el producto me lo aplique y resulta que el color de mi raiz y mis canas se pintaton de rojo y el color que pedí fue negro osea fue un fracaso total el tinte 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsOnassis- Nunca nos gusta escuchar que nuestros clientes están descontentos con su color, ¡por eso tenemos una Garantía de Felicidad del Color! Nos hemos comunicado con usted por correo electrónico para que uno de nuestros coloristas autorizados pueda analizar más a fondo sus necesidades de color de cabello y ver cómo podemos ajustar nuestra fórmula para llevarlo a donde desea estar. Gracias de nuevo por comunicarte con nosotros y darnos la oportunidad de ayudarte a alcanzar tus objetivos de color. |
reddish/orange tint,I am very disappointed. my color has a reddish orange tint to it. I was hoping that ordering through here would get me a product that didn't do that to my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So disappointedI request light brown. LIGHT! This is the darkest my hair has ever been. Ever! I am beyond disappointed. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Bad bad badAsked for lighter with more red tones. Ended up with the total opposite. I have black hair. Very little red tones and black. My hair grows at a pretty fast rate, roots within a eeek. Never did I want dark, let alone black 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did NOT cover gray at all.I followed all the instructions. It did not cover my gray at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCandis- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong ColorI asked for a silver to ash color, to start my hair was dirty blonde and now it’s a light brown/ red after using the color that was supposed to be silver. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTyra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I loved the color, but the roots didn't seem to takeI love the color, but the roots didn't seem to take. Do I need to leave it on longer, or do I need a change in formula? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Beautiful color but dry hairI love the color… Bright, natural looking, multi dimensional. Covered my gray amazingly well. But it dried out my hair quite a bit, while other colors have given my hair more of a silky texture, this color has done just the opposite. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was not lightened as stated in emailI put in request to change my current color as I wish to go lighter. The email response was Esalon would lighten my current as much as possible and recommended a color lightening set along with my color. I added the lightening set and continued to check the color change on my regular color. Unfortunately until after it shipped was I able to see the adjustments and nothing was adjusted. I am needing to place an order but don’t want to until I can confirm a change in color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |