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Color Set
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67 758 Avis clients vérifiés |
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I asked for lighter and less grayColored my hair this morning. It is not even close to a light or golden blonde shade. It’s not dishwater blonde to light brown with a gray hue. I’m very not happy. Even my 5 year old neighbor boy noticed my hair is exponentially darker. I hate this color. Is it safe to use box dye or have it professionally fixed within a day or two of using your product? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I do not like the shampoo and conditioner you sentHi I really don't like the idea that you substituted the usual shampoo and conditioner for Altera Caviar shampoo and conditioner samples. First off, they are half the size of your usual shampoo and conditioner. If you want to include a free sample, that is up to your marketing dept., but don't substitute it for what the customer expects to get . It's just not the right way to market something new. I'm a bit dissapointed with this order now, as I really liked the conditioner tube that came with my first order. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGerin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DID NOT MATCH MY COLORI do not want any more of your hair color. It did not match so I want you to cancel my shipments. I am disappointed that you do not give me the right to cancel any further shipments without going through all of this trouble. You need to add a place to CANCEL. I also want my credit card number removed from your site. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsWanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Downward Spiral into the Pit of DisappointmentNo shampoo. No conditioner. "Samples" of Alterna Caviar were empty, sealed packets of air. What. A. Messy. Experience. This used to be a good product. This is now a waste of my time and extremely frustrating. I'm going back to an actual salon now that they're opened again. ~K 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
:( ganz andere FarbeDie Farbe ist anderes als auch dem Bild und gefällt mir nicht. Habe alles so gemacht wie es beschrieben war. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEva N. - Vielen Dank für Ihr Feedback. Wir bedauern, dass wir Ihre Erwartungen nicht erfüllen konnten und hoffen, dass Sie uns die Möglichkeit geben, es wiedergutzumachen. Wir würden uns über Verbesserungsvorschläge sehr freuen. Die Zufriedenheit unserer Kunden steht bei uns an erster Stelle – das garantieren wir. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Grey againI absolutely love the product and colour but I’m already suffering grey routes again. Unless anything can be done to make the product last longer? My hair certainly does not grow fast either! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not takeI was disappointed that the hair dye did not take despite following instructions. It was the worst home experience. I have used your product in the past and this did not happen 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not blonde at allMy hair was in great shape after using this product, but it was supposed to be blonde and it was a medium brown with red tones. It looked nothing even close to the picture that I sent them. I have discontinued my subscription. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatti - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkI have ordered several times and the color is still brownish red, too brown. I am aiming for more red but i never get that color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never received products2 orders paid from my account and I did not receive them. I have quit my subscription 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |