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Color Set
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64 587 Avis clients vérifiés |
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really disappointing,I am totally disappointed with this product. My gray turned just a light brown color, did not cover the grayest hair at all. It took forever to rinse the product out, the hair in the back of my head felt like glue, I rinsed for 10 min. and it still did not come out. Waste of time and money. Definitely will not purchase again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatie- We appreciate your feedback. We are so sorry to hear that our color did not meet your expectations! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if you need any further assistance! |
Made my hair brittleThis product is not for me. I would like to cancel my subscription 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We appreciate you taking the time to reach out! |
The color just doesn’t look right on me at all!I don’t think there is anything they did wrong I just truly hate the color!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I requested!I had to adjust my color and never got what I asked for!!! I'm having to go to a professional colorist to fix my hair!!! I cancelled my order and won't ever use esalon again!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and we are always happy to adjust based on your feedback. We'd love to work with you to find a resolution and have your hair looking its very best! Please feel free to reach out to [email protected] if would like any assistance. |
GraysThe color I got didn't cover my grays like I wanted. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
If I could give 0 stars, I would.Horrible color with over-packaging. This is NOT a good alternative to a salon hair color experience. I just hope my salon will be able to bail me out of this. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCeleste- Thank you for your feedback. We apologize for the disappointing experience you had with our color kit. We have reached out to you via email to see what we can do about remedying this situation per our satisfaction guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
WAY TOO MUCH COPPERMy hair is red - way too much copper - how can I neutralize this immediately. At least tone down the copper. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTami- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that our Dark Blonde Pearl Copper is too copper for your preference and that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Very badI didn't like the harsh chemicals in the products, it caused me allergy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYascara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyColor was way too dark. Am not happy. Am going to let color grow out and will let the natural color take over. Please cancel any and all future shipments. Thank you. Sadly yours, Dianne Wilson 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDianne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TinteNo quedó el color q yo quería. Y no me gusto 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSandra - ¡Gracias por contactarnos! Sentimos mucho escuchar que nuestro color no cumplió con sus expectativas.. Nuestra Garantía de Felicidad de Color de eSalon es algo que siempre respaldamos, y trabajaremos con usted para alcanzar sus metas de color de cabello. ¡Por favor, no pierda de vista nuestro correo electrónico para sus próximos pasos! Realmente apreciamos sus comentarios. |