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Color Set
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67 658 Avis clients vérifiés |
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Colour is short livedI loved the colour until it washed out in 2 shampoos - followed the directions and used high quality colour safe products. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
had trouble covering graysMy grays showed through a little 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElsa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Over chargingI cancelled the order as soon as I received notice of shipping because I did not like the colour. Even though the product was not shipped and I did not received it , I only got a partial refund of what they charged me. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Beautiful color, terrible covering grayI absolutely love the color! However after 2 days I washed my hair for the first time with the shampoo included in the kit and the color immediately came off the gray hair. I was so disappointed! I left the color on for 30 mins as the instructions stated. I would love to have the same color next time but with better coverage of my gray’s (the only reason I dye my hair in the first place). 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
fiery red instead of brownI have lots of grey, which are now very RED. Rest of my hair is dark brown now with a red tone. TOTALLY NOT what i was looking for. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTwinkle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough product.Although the color came out nice I have a lot of splotchiness because it didn’t receive enough product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEnedia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No graysAloha, I was happy that the color covered my grays, but i think the color overall was too dark. I expected some kind of golden brown that would lift some color from my dark hair. The shampoo smells great lots of lather, sorry not happy with the conditoner. After blow drying, my hair felt dry, no shine. But overall my whites were gone and I love the package has everything. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not workI dyed my hair before doing this from a black to a dark brown. I ordered the violet/brown. In the picture, it showed purple. When mixing the solution with the developer, it was purple. Somebody please explain how my hair turned to black! I followed the directions to the tea, and it made my hair darker with no color tint at all. #Terrible 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmbrey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong ColorI ordered a light brown ash color. What I got was a medium cinnamon brown. The results I got were nice, but not what I wanted. I have been able to achieve the ash brown I was going for more successfully with drugstore box color. The fact that I can't look at a color chart after ordering makes me think that the stylist formulate the color how they want to and not to the liking of the client. The kit was nice though. I do feel I got most of the items I needed in order to color my hair with minimal mess and full coverage. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPamela P. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Nonetheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair way darker!!I had been a beautiful redhead for 20 years. This color turned my roots/hair way darker. My original photos showed how ginger/Irish/copper red I was, now it's a full dark Auburn/ almost brown color. To say I'm disappointed is an understatement. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMaria- We apologize for the delay in our reply to your review. We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |