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Color Set
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67 869 Avis clients vérifiés |
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Really nice, just not perfectI really liked the color, it was just what I wanted. Brassy hair returned after a few weeks, which was dissapointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsChrissy - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Duración del tinteLas canas me aparecieron en una semana ese es el motivo porque no me convenció el producto 9 sur 12 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmparo - ¡Nunca nos gusta saber que nuestros clientes no están contentos con su color, por eso tenemos una Garantía de Felicidad de Color! Nos comunicamos con usted por correo electrónico para que uno de nuestros Coloristas con licencia pueda analizar sus necesidades de color de cabello y ver cómo podemos ajustar nuestra formulación. Gracias de nuevo por comunicarse y darnos la oportunidad de ayudarlo a alcanzar sus objetivos de color. |
UnpleasantThe color is beautiful. However, it is two Shades Darker. I wanted to go two shades lighter. I have sent then company for emails and placed two phone calls to them. I have had no return calls and no luck communicating via email. I also put my orders on hold which, did not work. They charged me another fee and sent out another order. I had to go back in cancel all future orders and call my bank. I lost a lot of hair using this product which I lose hair when I color however, not this much hair. My hair felt really well nicely condition and the color is beautiful it just is not the color I wanted and in a little concerned about the hair loss. Would love to speak to someone if they could call me or get back to me that would be great. I don't normally leave bad reviews and when I do I always try to include some positivity however, I'm not having any luck with eSalon and everyone that I have referred to them has had a great experience. I will continue to refer people however, I will no longer be purchasing until I can fix the issue with my very first order. I'm stuck with a hair color that is two Shades Darker when I wanted to go two shades lighter and according to the activity on my account I'll be receiving another shipment of the same color. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI ordered a color that was very visibly copper red however what I received had the correct label but my hair is just very dark brown. I've tried to contact the company to resolve this issue but unfortunately nobody has responded to me. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHannah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ammoniak!Leider scheitert es an dem beissenden, Tränen in die Augen treibenden Ammoniakgestank. Selbst meine Drogeriefärbemittel haben dieses schon vor Jahren verbannt. Schade! Werde wohl wieder auf mein altbewährtes Färbemittel zurück greifen. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSilke - Wir bei eSalon sind stets bemüht, die bestmöglichen Produkte zu entwickeln. Wir schätzen Ihr Feedback und freuen uns, dass Sie sich mit uns in Verbindung setzen, um uns Ihr Anliegen mitzuteilen. Wir haben uns per E-Mail an Sie gewandt, um diese Angelegenheit weiter zu erörtern und herauszufinden, wie wir Abhilfe schaffen können. Behalten Sie Ihren Posteingang im Auge, um weitere Informationen zu erhalten. |
Too DarkI know it is the same color as last time, but my hair got really dark this time. 2 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer - We’re sorry to hear that your Custom Color results were darker than expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
No es lo que esperabaHoy me he tenido después de estar mucho tiempo sin teñirme. Pero el color que elegí no llega a la expectativa que yo esperaba. No estoy contenta con mi color. Una pena ya no volveré a teñirme así. Tengo prácticamente el mismo color que tenía. 5 sur 7 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsInma - Gracias por sus comentarios sobre su color. ¡Aquí en eSalon, siempre nos esforzamos por mejorar y asegurarnos de que cada cliente esté 100% satisfecha con su color! Lamentamos mucho saber que no lo hemos hecho bien con su color. Usted está completamente cubierto por nuestra Garantía de Felicidad de Color, y uno de nuestros Expertos en Color le ha enviado un correo electrónico para resolverlo. |
Too darkGood morning, I was not happy with the color, it was way darker then I expected. I thought I had relayed this and asked that my membership be cancelled. However, I just checked my credit card statement and see that another shipment is on it's way for over $27. Please let me know how to return the item for a full refund. Please cancel my membership. Thank you. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDawn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Please cancel meDid not like the color Too light and only lasted about 4 days Please cancel me for everything 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRox - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not the right colourThis made my hair have ginger tinge which I hate . The product quality and instructions where excellent 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeni - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |