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Color Set
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67 649 Avis clients vérifiés |
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GoopTried hair color several times. It became like paste trying to wash out! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNora - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Please cancel my orderI have cancelled this before and I keep getting this product. Stop sending this please 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichele - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I did not like this product.I had my cousin who's a stylist apply the color and followed all guidelines as suggested...cool water to wash my hair, special color safe shampoos, ECT..but despite that the color began to fade after 2 weeks or so. In addition to that it was supposed to be a violet shade and it wasn't even close to that. Also, my hair is now brittle even though we followed the directions exactly as they were written. I don't often dye my hair and have never had this problem in the past. My hair was healthy, thick and shiny. Now it's rough and frizzy. I would like a refund. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMichele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my graysNot what expect it and not cover my grays 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not goodI am happy I was refunded due to not being happy with my results. What I’m not too pleased with is the fact that this company promises.... I mean PROMISES to find a custom color that works for you, but if you ask for help too much they cancel your account and say “sorry can’t help you” and your left with brittle hair that looked better before you ever used esalon. I recently tried they’re light set, I followed all the instructions to the T, and surprise... it didn’t work. I emailed them and just simply said hey Your super expensive light set didn’t do anything.... at all, and within minutes they sent me a refund , full price, along with an email saying “ we can’t do your color, sorry” so on that note, esalon 1 does not take criticism, I’m telling you your kit doesn’t work and your dismissing me and 2 is not custom , they’re colors are codes and if they don’t find a code that works , they send you on your way, it’s false advertising. So thanks esalon, at least you refunded me. But false advertisement isn’t how you KEEP customers 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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First tryI love the ease of picking a color and having it shipped to me whenever I'm ready. My color didn't turn out the way I was hoping, I picked too dark of a base color. I don't know why but it seemed like it took forever to get the color out of my hair. I had to rinse and wash my hair 5 times in one night because it just wasn't coming out. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrandi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Green was not the shade I wanted!Was a lot darker than expected and was incredibly difficult to remove. It also left my hair with a definite green tinge. Whether the green beats the orange tones that are usually left is debatable. I had to go to the supermarket to get another colour to cover this. My worst colour ever and after 3 attempts, this is my last. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSam - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not right colorIt was not the color i was looking for..... want it redder but there's still too much brown in it. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSabrina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Wrong colorI asked for a cooler blonde. I also had said that I pull red really bad. But now I have a red blonde and am definitely not happy with the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover grayI put in my profile that I had hard to cover gray and that my hair was very long. My grays were not covered and I did not even come close to having enough shampoo or conditioner to wash dye out. I will never use again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |