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Color Set
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67 649 Avis clients vérifiés |
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Did not lastColor faded quickly. Tried to cancel My Color Plan and system does not have the feature readily available to allow you to do so. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnna - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too darkIt is a nice red color, but still much darker than I desire. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair falling outSince I've been using this product my hair has bee thinning. Now it's falling out. I want to discontinue the product 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelodee - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery |
So annoyed!!!!!So annoyed. This new packaging is terrible. The top on the bottle of color was so tight neither me or my husband could open it. Rrrrrr..... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSusan - We are so sorry to hear about the trouble with our packaging. We take our customer's concerns very seriously, and we want to reassure you that we are worked with our team to get this issue resolved. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great But FadedThe color was exactly the vibrant shade of red I've been looking for, but within one week it had faded tremendously. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsYvonne - We apologize that you were disappointed by the coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bad Batch?I've been using esalon for about a year, but this time the color didn't seem right going on. Really thick and "greasy" feeling. Could not rinse out no matter how long I let the water run through. I washed again later in the day and still a greasy, heavy feeling. Hate to say, but going to cancel future orders. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPeggy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
New OrderWould have like it less brown and more red 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor coverageThis first color I bought covered wonderfully but this one did not. The aroma was stronger this time too. I wonder if it was mixed properly. I am willing to try again because the first time was perfect! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Custom Hair ColorThe custom hair color has a “red” over tone which I do not like. The gray coverage is still not 100%, maybe 85%. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong stickers on contents or a miss with the formulaI asked for the same color and gloss as my last order, but this time my roots are bright red and my ends are dark, dark brown. I am unsure if the bottles were marked incorrectly or if I was given the wrong formula, but I do not like the color. I am a nice mousy brown with red roots. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHayley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |