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Color Set
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67 649 Avis clients vérifiés |
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Trier selon : |
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Wrong stickers on contents or a miss with the formulaI asked for the same color and gloss as my last order, but this time my roots are bright red and my ends are dark, dark brown. I am unsure if the bottles were marked incorrectly or if I was given the wrong formula, but I do not like the color. I am a nice mousy brown with red roots. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHayley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just OkMy roots don’t look very different than what they did prior to using the esalon kit. They still look brassy and lighter than the rest of my hair. The kit itself was nicely presented and the instructions were easy to follow. However, I was expecting my roots to actually match the rest of my hair better. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GrayDoesn’t cover gray 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStacey - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Disappointed with this oneFor whatever reason, when I ordered the two tubes, the color came out closer to brown than the burgundy. Disappointed my NYE pics weren't the color i wanted 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Jar IMPOSSIBLE to open!The jar of color was incredibly hard to open!!! It was practically welded shut! Cut my hand trying to open it. It shouldn’t be this hard. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeonie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not vilotNot violet at all just brown I'm disappointed I wanted purple in my hair not brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTracey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too orange.That color combo didn't work for me at all. It was way too orange. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKarla - Thank you for your feedback. We apologize for the disappointing experience you had with our customized color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not so badNot enough undertone seems flat 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color far too lightI submitted photos and still the color they mixed was significantly lighter than my hair color and didn’t match at all ☹️ 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colour, horrible feelingWhile I love the personalized care I received with my first time the feeling of my hair afterward is not something I care to repeat. I read the instructions four times (because I'm weird like that) before I even approached the products in the box. Then while dying my hair I had the instructions in front of me and read them again before hoping in the shower to rinse off. While in the shower and afterward my hair felt heavy and sticky and as if it were full of mousse that globbed together instead of drying. I only used the products in the box which were extremely hard to open to wash my hair and made sure that all of the excess color was washed out. I haven't even put any product in and it still feels heavy and very unclean. This is not a product that I would repeat using. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCaitlyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |