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Color Set
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67 766 Avis clients vérifiés |
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HATEDVery disappointed when it came to this product. I had very high hopes because I watched my favorite youtuber using this product and her hair came out gorgeous. But after applying this color it did not look good... I wanted to love it so bad because it is very convenient... but to my luck i did not. I also bought the hair mask and it made my hair feel greasy after I rinsed it.. very sad. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMabel- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected we see that we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
CANCELYou should verify that your clients need the product before it is shipped!!!!!!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanet- We apologize for any confusion regarding our service. We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DRYYYYYYYYI followed every step exactly how it is shown on the instructions, used the shampoo and conditioner provided, and my hair was SO SO SO DRY. I am still in the process of getting it back to were it was before i ever used e-salon :( 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKameisha- We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience |
I wouldn't recommend it!My color was too dark and after coloring my hair felt hard, dry and waxy. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLucrecia - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling waxy and dry. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not good for RedI asked for a very intense red and I got brown with red undertones. It faded within 2 weeks and now I have to deal with brown hair for 8 weeks before I can dye it with better color again. There were too many steps the process took too long. Would not recommend for redheads. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
CoverageRequested gray coverage on this next order. Regular formulation doesn't last. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGrace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Lovely color not enough coverageI liked the color that was made for me but when the coloring process was completed the goal of covering bad old color and grays did not come to fruition. I contacted esalon and was not given any other feedback or help. I was only told that they would make notes for my next color. Very sad that they offered nothing to fix my inadequate instructions or color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSalena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I want to discontinue my plan. I like my former product better.I want to discontinue my plan. I like my former product better. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLynne - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color too darkThis last color was too dark too. I wanted a dark auburn not dark brown. This color was almost black. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Not satisfiedSee email sent to colorist. Hopefully adjustment will help. Disappointed currently. Grays were not covered. Lacked multi tones and to Dark. However, color was not brassy looking which was great. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |