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Color Set
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67 669 Avis clients vérifiés |
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No grey coverage :(This hair dye did not cover my grays. It smelled good and the package was pretty 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep a look out for an email with your next steps! |
Not the right colorThe color wasn't light enough. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colorMy color was great, exactly what I was looking for. All the little extras included were nice. I used the bottle to do my color, next time I'll use the bowl. I colored my hair and left the bottle sitting on my vanity. Took a shower and when I got out, discovered the remnants in the bottle had oozed out on my vanity. My hair color was brown so you can imagine what it looked like on my vanity. Thankfully cleaned up nicely, no staining. Very pleased with the color. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Very good way to colour hairI liked everything about this set .. Everything in it to colour hair properly..My only thing wrong for me is the colour wasn't light enough.. I get a lighter colour with a box set from a pharmacy 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color still not rightCan we make it a little darker? It’s still too light and orangy. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeila - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
CoverageThis last color didn't cover the short hair at the nape of my neck...looks horrible!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlice - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the right colorI asked to go darker, and I got the same or lighter. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAimee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I had no gray hair, My hair was natural dark blonde, color kit turned it orangeI spent $200 trying to fix it at real salon and still not right color. I was lightening from dark natural blonde to Medium natural blonde with your kit, but it turned orange. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMonica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Wow !I look love the colour and the fact that you can stop at anytime, no pressure, change delivery date and even get some one to chat about your perfect colour !! You get the personal touch with the packaging..it's easy to apply with wipes before the colour after the colour and 2 pairs of gloves 🧤 I've been dying my hair for 25 years and to have a colour mixed just for me is amazing.. Thankyou. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Everything Went WrongI was so excited to finally color my hair with Esalon as it was a custom color formulated especially for me! I even sent pics of my hair so what could go wrong? Well, everything did. I am a natural blonde turning gray with natural and added highlights. I go to a salon to highlight my hair 2 to 3 times a year and have only used Claroil Perfect 10 at home to cover my greys in between my highlights. Perfect 10 left my hair incredibly soft and shiny and accented my highlights. Sadly it was discontinued and I was hoping Esalon would take its place. As soon as I finished my first 20 minutes of coloring I could see my hair getting darker but I still hoped for the best. After I rinsed my color and used the enclosed shampoo and conditioner, my fine hair was extremely dry and impossible to comb out. I then rewet my hair and applied a deep conditioner for 15 minutes which helped comb out my tangles and restored some softness. I literally burst out in tears when I dried my hair. The color was not what I expected at all. It was the darkest shade that my hair has ever been and the color is now somewhere between dark extreme ash blonde and light extreme ash brown with orangey tones; it's horrible! My hair was one of my finest feature and every time I look in the mirror I get extremely upset. This whole ordeal was devastating and I do not know how I am going to get through the holidays as a quasi-brunette. Will my friends and family even recognize me as when I look in the mirror , I don't. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Linda - We truly appreciate your feedback and are so sorry to hear about your results and overall experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |