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Color Set
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67 686 Avis clients vérifiés |
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Not full grey coverageDidn't like the color and hardly any grey was covered. For the price, I'd expect more 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Martina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Coverage of productThe last couple of times I’ve used your product, I feel the coverage of gray has not been as good. I agree with another’s statement below that it seems like a rinse that washes off after shampooing a couple of times. My last coloring I left on longer than normal…..didn’t do anything at all and I don’t want to damage my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Marsha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Loved my colourLoved my colour... Was so easy to apply and the red tones look great particularly under lights and in the sun. Thanks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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YES!!!Thank for adjusting my color. It’s perfect now. :)) 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Perfekt getroffen!Nach einem kurzen Telefongespräch wegen dem Farbton, , bevor ich eure Haarfarbe benutzt habe ( hab noch ein paar Tage Mut gebraucht 😊 ) habt ihr den perfekten Ton getroffen! Sehr angenehmer Geruch und auch meine Kopfhaut, die etwas empfindlich ist, war absolut zufrieden… sehr mild! Super Ergebnis! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Easy to useI love my hair color but never knew about red. Love it and impossible to obtain but once you get it impossible to remove. But I am in love with it. ♥️ 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLupe - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Change of colorI would like to get lighter color, also in the tint rinse. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Vilma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My coloristsI don’t like the color, it’s too dark. I need it a little lighter brown. Please help 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Disappointed!I've been a customer for years and I never really had an issue until lately. The color seams to fade quickly but it also doesn't seem to be grabbing or holding onto the hair it has been applied to. The color now doesn't have that shine to it anymore. I have complained for the last 6 months and have been working with them to get a better color out to me, I have even sent photos with the right color to them. Unfortunately, the color I get back isn't even close and within a week or two has lightened up to a nasty puke Orangie/yellow color. As far as it does not stay on my hair, they just print in my instructions to leave it on 10 minutes longer. I've done that and knew that's not the answer. I will give them one more try and if it hasn't gotten better, I will cancel my membership. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHello Jo - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We sincerely appreciate your customer loyalty over the years and we will be reaching out to you to make this right! |
Started foaming uncontrollablyColor didn't cover gray at all and the bottle started foaming out in some sort of chemical reaction. Definitely don't want that on my head! Made a terrible mess!!! I hate this product! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |