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Color Set
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67 686 Avis clients vérifiés |
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Not pleasedDid not cover well. Canceled next order, Escalon offered to send a modified replacement free. I never received it.... yet I keep getting emails asking for a review. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAaron - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly! |
Cobertura de canas pésimaPor favor necesito cancelar mi suscripción con ustedes me aplique el color y las canas no se cubrieron he tratado de ajustar el color algunas ocasiones pero tampoco he logrado obtener el resultado que deseo en mi cabello gracias 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGabriela - Lamentamos saber que se sintió decepcionado por la cobertura gris de su reciente aplicación de color. Tus resultados son importantes para nosotros y nos tomamos muy en serio nuestra Garantía de felicidad del color. Esté atento a un correo electrónico de nuestros especialistas en color para resolver este problema de inmediato. Realmente apreciamos sus comentarios y la oportunidad para nosotros de hacer lo correcto. |
Grey not 100% coveredI love the colour but it did not colour my grey 100%. Would order again though. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Pamela! We are sorry to hear about the grey coverage, and we would love to fix that for you. Please check your emails, we've just contacted you to help you further. |
Cambiar el colorMe gustaría que el color tuviera mas cenizo, ya que el color me quedo unpack hacia el lado crobrizo 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFrances - Lamentamos que el color de tu cabello no sea el que esperabas. Su pedido está totalmente apoyado por nuestra Garantía de felicidad del color y nos encantaría trabajar con usted para ajustar su fórmula para su próximo pedido. Nuestros expertos en color se han puesto en contacto por correo electrónico y estarán encantados de ayudarle en este proceso. |
Shocked and impressed!I was so nervous to try coloring my hair at home because I’ve had horror stories with at home hair color in the past. My colorist corrected my selection and it was a perfect match. Best part is I’m saving $75 every 3 weeks now. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKim - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring! |
My colorI have been with Esalson for many years and absolutely 100% satisfied. I've called about issues and it's always been made right with no extra costs. The staff is very communitive and helpful, I will remain a satisfied gal. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmelia - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! |
Always loveLove the packaging and easiness of use. Color always looks good. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsShanna - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
I like the color.I like the color, but my white hair is not been color enough 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Lucy. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that one of our Color Experts has reached out to you via email to resolve your concern. Please let us know if there is anything else we can do to help! We truly appreciate your feedback! |
To darkI ordered a lovely light brown hair, beautiful packaging but just to dark and stains more than usual hair dye 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHi Kayleigh! We are sorry to hear that your hair color was darker than expected. No worries, we can help you. Please check your emails, we've just contacted you. |
Terrible Gray CoverageTerrible gray coverage and worse customer service! I will not be back!!! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarol - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |