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Color Set
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67 709 Avis clients vérifiés |
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Same problemI thought esalon could help but no I have the same problem with other box hair dyes out there but worse coz it made my hair even darker. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Trying to get the color rightIt's still darker than I would like... still pretty.. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair color by mail? Don't hold your breath.Entering week 3 since I ordered my first hair coloring kit from ESalon, and no sign of delivery from the USPS. I'm canceling...I'll go back to picking and purchasing my own hair color from a store, since the USPS has become completely unreliable. It's a shame ESalon can't use other carriers--UPS seems to be delivering fine these days..... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJo - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation right away!. Keep an eye on your inbox for more details. |
Still too drabEasy enough to do, and nice and shiny, but I'm still getting mousy hair without enough red/copper.And it says 100% happy or your money back, but how do i complain, there are no contact details! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJan K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the color I wantedI followed the steps and my hair looks fine, but it is far from the blonde/light beige I picked from the pictures. It’s way darker then the sample picture implied. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTiffany - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Me encanto el tinteEs fabuloso el tinte no me ardió fue fácil de aplicar . PERO no me CUBRIÓ al 100% las canas .Quisiera recibir un consejo . Tb el color resultó más oscuro del que yo uso. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Cecilia: Muchas gracias por compartir tu opinión. Nos encantará poder revisar tu fórmula y realizar los ajustes correspondientes. Por favor, revisa tus emails, te acabamos de escribir. |
Mahogany blendGave one star for texture as it has made my hair softer and thicker looking. I wanted violet mahogany but was sent a brown mahogany blend. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGail M.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Light SetUsed the Light Set exactly as directed and there was no change in my hair color. Very disappointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCynthia - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Fantástico y de fácil aplicación.Excelente producto, siguiendo las instrucciones que son fáciles tienes un acabado profesional. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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Brilliant productsHi I tried this colour for the first time last month. I was so amazed how easy it was to apply. Also having my own colouring expert was great. Shampoo conditioner was amazing my hair looked great. Brilliant coverage great shine. My second colour should be here in just over week. Great value for money better than shop bought colours I will not go back to shop colours again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |