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Color Set
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67 709 Avis clients vérifiés |
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So pleased!Unbelievable customer service! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPatricia - This kind of feedback is very rewarding. We're so happy to hear that you're enjoying your eSalon color and experience! We look forward to the next opportunity to delight you! |
Little darkI just actually applied the color yesterday. It's a bit darker than I would think dark blonde would be so I'm not sure what to do. I like it tho. A few grays in my temple area didn't take perfectly but it's covered up. I know it'll fade a little soon and will be fine. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerri - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Great stuffI used to do my own color charm but I love that I no longer need to custom blend because my Genevieve listens and adjust per my needs. I have super long hair and it coats. My eyes burn a little sometimes 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Not deliveredIt hasn’t been delivered yet?? 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ordine pagato ma non ricevutoImmagino dipenda dalla brexit, ma a distanza di un mese dall'avviso della vostra spedizione ancora il pacco non è arrivato 8 sur 9 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAntonella Paola - Grazie per aver condiviso la sua esperienza con noi! Siamo veramente dispiaciuti che, a causa della situazione attuale, il suo ordine non sia ancora arrivato, e la ringraziamo per la pazienza e fiducia che ha nei nostri confronti! Esaminando il suo profilo, abbiamo notato che il nostro team l'ha già assistita a tal riguardo. Ovviamente, non esiti a contattarci di nuovo in case di ulteriori informazioni o se non ricevesse l'ordine; saremo lieti di assisterla ulteriormente. |
Liked product but didn't cover Grey hairsLiked product but didn't cover Grey hairs 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHeidi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No advice or contact from stylistI was a bit disappointed in the overall service, I have troublesome hair and chose ESalon as I thought it would be the next best thing to a salon during lockdown, however, I was never contacted by anyone and my colour was sent out with no real consultation which I thought was part of the service. The box sent was lovely with clear instructions and my colour seems even which is tricky with my roots but I’m not sure it’s any better than a shop bought dye if I’m honest. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJessica B. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleDid not cover my greys. And it’s destroyed my amazingly healthy hair. Fried it. Now I have to wait years to grow it out and get it healthy again. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The colour is nice but that's about itI followed the instructions as delivered but not a single one of my grays were covered at all. Not really happy with the product. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMargarita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
schöne Farbe und alles dabeiIch finde die Farbe super. Leider sind meine grauen Haare nicht ganz abgedeckt worden. Die Beschreibung ist toll und es ist alles dabei. Beim nächsten Mal versuche ich es nochmal mit einer längeren Einwirkzeit. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStephanie B.- Herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. |