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Color Set
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67 709 Avis clients vérifiés |
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Love the colorThe process took a little longer, but I love the results 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAshley - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Great colorDried hair out slightly every thing else was great 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsSarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pretty good coverageThis gives pretty good coverage only had a few spots to go over 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJeannie- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
GreysNot covering my greys completely, I'm not very happy with it. The OTC products have better coverage on my greys. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLeticia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not soldI ordered a nice dark brown and after I ordered I received an email stating that they were changing my colour to a colour id like better. Turns out the colour isn't as dark as I wanted... kinda bummed that I went through all that work (my hair is extremely long) for something I am not in love with 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsStacy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The colorThe color it’s fine but it removes very fast. in the 4th wash I look like before and it doesn’t work enough in gray or black. It’s expensive, I feel it doesn’t worth. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarcela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not likeThe color did not turn out even remotely close to the color I chose. No mahogany or copper color in it at all. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Mangelnder Kundenservice und ungewünschtes FarbergebnisIch fand es schade, dass trotz meiner Nachricht in welcher ich nochmals einige Fragen stellte, diese nicht beantwortet, sondern die Intensivtönung einfach direkt losgeschickt wurde, obwohl eSalon eine Beratung verspricht. Leider bin ich auch mit dem Farbergebnis gar nicht zufrieden. Anstatt eines Kupferrots habe ich jetzt dunkelblondes Haar mit einem rötlichen/rosafarbenen Stich. Hätte es toll gefunden nochmals eine Nachricht zu bekommen, die mich z.B. darüber informiert, dass das gewünschte Farbergebnis nicht erzielt werden kann so wie ich mir das vorstelle. Aber dem war leider nicht so. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHelena-Sarah G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not much of a differenceSadly I really didn’t see a big difference in the color I was going for/my goal for the product:( I know this kind of thing is trial and error since myself and the stylist cannot see each other and talk in person. I had added a picture of my hair color and how that was the color I wanted to upkeep and touch up but, sadly, that is not at all what I got out of my custom color. This was just my first order so I am still going to be giving it a second go. They give you an option to adjust your color and add notes to send to the colorist to hopefully make adjustments to the color/experience you had. I added as much detail as I could as well as a couple notes on the kind of developer volume my previous stylist used (I moved and can no longer see her). I’m really hoping this next custom color set will be better and will be leaving a follow up review. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not so goodway to much brassiness 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNancy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |