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Color Set
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67 709 Avis clients vérifiés |
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ColorMy color arrived, and it was perfect as usual. Thank you all helping me with my grays. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsBrenda - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your color! We look forward to the next opportunity to delight you! |
easiest way to colorI love it's shipped right to my door. Makes it easy for me to color when I have the time. easy to read instructions. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRobin - We're so happy to hear that you're enjoying your color! We truly value your feedback and look forward to hearing from you again in the future. |
Good color but my hair felt dryI usually just do my roots. All over color Only twice a year. The color was nice and I liked the packaging. My hair didn’t feel soft and shiny after 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAndi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pedido sin llegarAún no he recibido mi pedido enviado el día 19....os lo comento para que esté en vuestro conocimiento ya que me urge teñirme. En las otras lo he recibido enseguida... Por lo demás, informaros que estoy muy contenta y os doy el máximo de estrellas... Gracias 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Gema: Sentimos que no hayas recibido tu pedido. Estaremos encantados de poder revisar su estado, para darte todo tipo de detalles. Te hemos enviado un email. |
Great hair color, problems with shippingI really like the hair color and the support I have had with getting it right. But I have had a terrible time with shipping. Two of my orders have been "lost" in the shipping process. I live between two different states, but I have been very clear and have had confirmation of the address for my orders. Yet, the ones going to Houston just don't get there. It has made it very inconvenient to have my hair colored consistently, the way I like it. I don't know what to do. As of now, I still have one lost in the mail and the replacement has not made it in over a week. I keep contacting them. I still don’t have my color after 15 days. No one answers my messages for customer support. I have written a number of them and all I get back is a canned email saying someone will get back to me as soon as possible. There is supposedly a number to call “only if you need help right away”, which is odd. It does not even allow time to leave a name and phone number before it disconnects. Don’t even dream of talking to someone. I have tried and tried to reach someone for help. I’m tired of it. I still want the color that has been charged to me. Then I believe it’s time to go to Madison Reed. There is a lack of support, communication, and general caring here. Maybe they were inundated with orders during the pandemic, but they have had time to adjust now. I recommend going elsewhere. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover grayReally disappointed! My roots were lighter than my hair and the color is dull. My hair feels like straw. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what expectedThe color is pretty but its too dark. Waiting on a reply now to see how this will be handled. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKatina - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no me ha llegado el pedidono he recibido nada,ni contestan mis mensajes 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsHola, Victoria: Sentimos que no hayas recibido tu pedido. Estaremos encantados de poder revisar su estado, para darte todo tipo de detalles. Te hemos enviado un email. |
Order never arrivedI was charged but This order never arrived. As a result I cancelled my account but now they are trying to send me a new order. The products are great but shipping is a problem and there is no way to contact customer service. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsGabriella R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
shadeI thought the color would have been blonder than it is, its pretty just not what I expected 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCatherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |