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Color Set
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67 726 Avis clients vérifiés |
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Outcome not as requestedI ordered ash blonde in order to make my blonde hair a little darker and duller. Ash blonde is a colour I used to use when I dyed my own hair. Since switching to a professional, I couldn't say the exact tones used but definitely not ashy. What I actually ended up with was ginger hair - not an ashy tone in sight. My concerns about the colour haven't been addressed other than telling me to perform a strand test to ensure I'm satisfied with my colour before I apply to the full head. The 100% satisfaction guarantee has certainly not been met on this occasion nor has any 'professional' advice been offered by my 'personal colourist'. I have decided I will give eSalon one more chance to do something right by my hair before I resort back to a traditional face-to-face salon appointment as I feel my money so far has been wasted on the colour. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlison W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray no moreThe product is fine,but I am finding that my gray becomes noticeable every 4 weeks. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love the product!Just not fully happy with my results :( I wish to go darker and it's not dark enough. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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DecentLoved the color, wasn't enough to cover all of my hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Need more grey coverageDidnt cover grey 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAmanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Allergic reactionColor was fine but I had an allergic reaction to the dye which caused my eyes to swell shut and made me break out in hives for a week. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJennifer- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Roots didn't match endsBeautiful packaging and excellent instructions and very helpful customer service but still not convinced as I haven't managed to get a colour I'm happy with. I have received 3 colours to date... first was too dark, next was red (no clue why... none of my feedback suggested I wanted red), latest colour seems like it will be nice but when applied the roots did not match the ends ( although it included both roots and ends colours) -- I'm going to give this one more try with my next colour and then decide if its worth continuing 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsElaine W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Root coverage not as goodThis color result hasn't been as complete as previous experiences. I'm disappointed and followed instructions as in the past. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTerese- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I was looking for, Highly disappointedFirst things first, I have colored my own hair dozens of time is the past so I am confident in my ability to make sure every thing is fully saturated. I have natural red hair which in and of itself is difficult to color, so I chose to go much darker than my natural color. The color I attempted to achieve was supposed to be dark brown and have violet highlights in the sunlight. I got the dark brown, mostly! There are some areas where there is no difference from before I dyed. The most noticeable is on the top and the front. I am absolutely certain I fully saturated that area as it is the easiest part to reach. I have also noticed there is still a lot of red throughout the length. I am getting used to the color differences and I will admit that the red coming through doesn't look absolutely terrible. Now as far as the violet color, totally absent! There is absolutely no violet or purple in my color at all. I first noticed the absence of violet the day I colored and I figured it is a new color and it may take a couple days to really be able to see it. Well 3 days and 3 washings later I still have no violet, but I do have a head chuck full of dark brown (almost black) and auburn hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCarrie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not itI wanted more of a red and that's not what I got at all 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMelody- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |