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Color Set
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67 726 Avis clients vérifiés |
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Way too dark...again!The first order I received was great. It turned out beautifully! Since then, I have had two orders in which both have been too dark. The last one was dark and when I explained this to my colorist she claimed it was the same mix, so she said she would alter it a bit to make it lighter this time. Well, this time it is so freaking dark that I am do mad! I think I am going to cancel and find another company to get my haircolor from. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKasi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Haven’t tried. Need new color formulaMy colorist back home gave me his formula for my hair. Can I send to you. If not I need to cancel my orders. Thanks 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Ich bin mit der Haarfarbe nicht zufriedenMittel war mir zu stark du scharf vom Geruch her. Meine Haare fühlten sich sehr angegriffen an. Darum bestelle keine Farbe mehr. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsIlka N. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
totaly different than first timeI am very unhappy with color this time. First time was excellent . I was very very happy and was looking forward to get next one. the second time i am very disappointing. Color is different. Instead of black my hair and my scalp ugly brown. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAlla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
need colorist to respond pleaseI have made a request for some changes and have not heard back from the colorist yet. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Gray hairsDidn’t covered gray hairs very well 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsTrinh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not working with rootsSince last week my roots have started to show I dyed it less than 2 weeks ago, I love how it leaves the rest of my hair but it’s pointless is my roots don’t hold the color, very disappointing 😞 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsXochitl- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color is greatMy hair color was very light from the summer sun. I was worried about adding color to it but the color blended great and I love the color 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Loved it!!So easy to use and exactly the colour I was wanting. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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I love my E Salon color!!!It was so cool to open my box and see my personalized color...right down to my name on the bottle. They sent everything I needed, and the best part is the color covered my stubborn grey hair! Now, my hair looks healthy and younger. I highly recommend E Salon! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |