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Color Set
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67 740 Avis clients vérifiés |
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better conditionerColour was fab but I would prefer to see a better conditioner as hair felt very straw like & hard to brush, next shampoo & conditioner of my own felt & looked fab! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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FIRST TIME BUYERI WAS A BIT SKEPTICAL, BUT ONCE I GOT IT AND APPLIED MY COLOR I LOVE IT THE ONLY THING IS SOME OF MY GRAY AROUND THE FRAME OF MY FACE DIDNT TAKE COLOR AND IT DID PULL A BIT RED BUT I JUST LOVE THE COLOR 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color greatThe color was great but your products don't cover my gray as well as others. Please put me on hold for a bit. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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2nd coloreverything was fantastic the only issue was with shipping which was no fault of yours - you shipped it on May 21 and it did not arrive until June 3rd -I called customer service on May 30th because I feared the color was lost and they were beyond helpful, understanding and pleasant - color and product great. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Love the colorI used buy a hair color product at a store when I like to skip to go a hair salon. But I have never quite happy. However I like the color from e salon and the color stay longer than the products at the store I used buy. Wish it a little cheaper... 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Loved itIt really covered my white hair 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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ColorColor wasn't right i ended up copper instead of red 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJasmine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange, not beige :’( 😢My hair hasn’t been dyed in two years, and two years ago all I got was a few highlights which have grown out to my ends. So basically. All virgin hair. I was really hesitant to try out e-salon because dying my hair isn’t something I do all the time, it’s rare because I’m really trying to take care of my hair. But I digress, this summer with the quarantine from covid, I thought I’d do something to make myself happy. And since there are no hairdressers open due to the quarantine I tried e-salon, given its excellent reviews. My hair is naturally a medium blonde, veering on the dark blonde side in the winter, and gets quite light in the summer. All I wanted was to add some ashy/beige blonde to it so that it was lighter before the summer started. I had to wait a really long time for my order, but again, covid and I’m in canada, so I understand. Today I took the plunge. I followed the instructions, and I even rinsed with purple shampoo and conditioner after. But I so regret it now, as my hair is all orange. Brassy, coppery orange. If I could attach a picture I would. I’m so sad, because now I feel like I’m going to have to dye it again sooner than later because it looks so bad :( and the salons aren’t open yet, not to mention I don’t have the money right now to pay for a professional. Maybe if you want to go black or red esalon will work for you, but the colour that was chosen to be mixed with my 20volume developer didn’t have enough ash in it, so I’d think twice before lightening with e-salon. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLindsay- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Been over a week still no color, package is now in Kentucky.... Im in MD....So I ordered my color, its shipped and I even spent the extra 5$ to get it quicker... what a laugh, it isn't even in my state yet delivery a week from now... so much for fast track... After I get this im done and will go back to Madison Reed so cancel my account. Well its been a week, no color yet.... checked tracking and its still in another state... are you fucking kidding me..... Never again.. Madison Reed and Ulta send my color out in a day or 2 so Esalon you can kiss my ass and I will continue to warn people about your shitty practices...5$ to fast track and here it is a week later and nothing...... What a rip off..... If I could give zero stars I would but elsalon has to be greedy and cant even allow an actual rating. 1 sur 2 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDM - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Not what I wantI sent it back, because it was ordered in error 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsPauline- We’re so sorry to hear about your recent experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |