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Color Set
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67 740 Avis clients vérifiés |
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I like everything about the product, excep:youYou sent me two Refreah Roots Ends I never got the actual color ! Which was brown with copper! Would you please sent ASAPi This is third request! Thank you! Renate Selbman 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Overall pretty good, but color didn't last all that longMy hair is long and a whole bottle covered roots and length with extra left over. It smells exceptionally strong, but if you're in a well vented area that shouldn't be a big deal. My disappointment came when the color only last 3 weeks max. I ordered exactly a month ago. Took a week or so to ship, and my color and grays are back where they were before I colored.. I did order permanent dye so I feel it should've at least lasted another week or two, as I only wash my hair twice a week and rinse or use conditioner every other day. So I've had a Max of 6 washes and the color didn't keep. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Color changeI requested that my color be modified and the new color is perfect. The problem was that this order ( #8691980) did not come with the applicator brush and only had 1 pair of gloves. The application with the brush was very easy for me with my first order but this time, having to use the bottle was very difficult for me causing me to miss sections of my hair in the back. But this is not to take away from the color which was perfect. Thank you 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Does the jobThe color did the job. The color ended up not quite as light overall that I wanted. Nice product and nice ease of use. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Still left with dark roots - waste of timeI purchased a permanent dye plus an ends refresh. The ends worked well - colours good, vibrant, but I think that the eSalon colour is trading off the good work of my normal salon. The roots which are around 10/15cm were a failure - there’s no visible change to my hair unless you shine a bright light on my head. In daylight there is still an obvious place where my roots end and my original colour began. When I placed my order, I provided photos of my hair colour taken by my stylist several months ago as a guide, so I don’t understand the failure. I’ve messaged my colourist and sent photos to show why I’m disappointed, but I’ve not had any response. If this the best eSalon can do, prepare to be underwhelmed. 1 sur 1 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFlossy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Rich package, poor productI was so anxious to see the amazing results using two different shades on my hair, one for the roots and one for the length, that I got extremely excited to open the beautiful package when it arrived in my house. I used it while recording a video to post online, so sure it’d work! Poor me. I’ve ended up with an orange root and a red hair. It didn’t color my whites (and a have just a few of them here and there), and it has left my hair heavy and dry for a few days. Really disappointed. I really wanted this to have worked out, but it was a complete disaster! I ended up deleting the video and re-dying my hair with the over-the-counter product I’ve been using for the last 10 years. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsFernanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
wrong colour and bad customer service!Made my blonde hair yellow and didn't cover any grey. Took 4 emails to customer services and wasn't offered a free new colour. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAnn P. - We truly appreciate your feedback. We're happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pros and consGreat service and color. I would have hoped it would have lasted longer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDonna- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not 100% happyUnderneath is a different colour and the top of my head is still grey but lighter. The photos I uploaded look like I'm blonde but I'm grey as most of my hair now is grey except underneath. I didn't need a refresh as I had virtually no colour in my hair except for underneath and a few strands. I hope it works next time as I will cancel if not. I had high hopes for esalon. I would like my money back as I'm not satisfied! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsKaren M. - We appreciate your feedback. We are sorry to hear that you were unhappy with your gray coverage. Our Color Experts have already contacted you to discuss this matter. Let us know if you have any further questions. |
NopeNot at all the color I wanted or expected 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJoanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |