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Color Set
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67 740 Avis clients vérifiés |
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I like the color but...I like the color but it did not fully cover my greys. The directions said to leave on for 30 minutes. Thinking I should have left on for longer. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanine- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
looks like cheap dye jobthe color is much darker than I requested, with shades of red. I request cancellation of my account and no more products! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsLorraine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Sent wrong hair colorI ordered red hair color. They emailed me with a question about it, but by the time I responded they'd already sent the color and changed it to medium brown. I don't understand why they would take the red out completely. Now I have hair color I can't use. They offered me a complimentary color in the future, which I guess is nice, but they've kinda turned me off for now. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDevon- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Meine FarbeIch bin gar nicht zufrieden. Ja, mein Wunsch wurde erhört (dass es nicht mehr so heftig rotstichig ist) aber jetzt ist es einfach viel zu dunkel. Keine Ahnung ob ihr es noch einmal geändert habt?! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJulia J. - Es tut uns leid zu hören, dass die Farbe nicht Ihren Vorstellungen entsprochen hat. Wir stehen fest hinter unserer eSalon Farbzufriedenheitsgarantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Farbwünsche zu erfüllen. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen. Wir schätzen Ihr Feedback wirklich sehr. |
Not good at allThe color (dark brown) I picked didn’t change my root color (soft black) at all and only colored (darkened) the highlighted portion. It is more like a toner color rather than a permanent hair color. Color started fading away after two washes! Not worth the time I spent to color my hair nor the money! Need to go back to the beauty store when it is reopened! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsAasandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great color, undependable service and deliveryMy order was shipped on May 28 and as of June 9 it has not been received. I leave on a trip June 11. Fabulous color means nothing if it doesn't arrive 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsClaudia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor applicationI have emailed three times to no response. I also tried calling and was cut off. This has caused me to cancel my future orders. I did not receive a brush with my last two orders. I did not discover the missing brush until I had already applied the solution which resulted in poor coverage. I checked the next box and it also did not include a brush. I have been trying to contact someone as to how to return this product as it won’t work for me to no avail. I now have a $27 product on my shelf that is a waste. The lack of customer service has been very disappointing. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsMarybeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor labeliñgNot realizing one bottle was Ammonia, I sniffed it and was sure I was blinded by the aroma. Thought my nasal passage was fried for life, too. Oh, what a horrible experience! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsCandy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect matchThank you, Really found the perfect colour to match my colour. Hair has been very soft and shiny. Really like the scalp comfort too. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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Ash Blonde to Dark Brown hints of gold and Copper in one easy step - GORGEOUS!To say I was nervous about going from bleached blonde to dark brown without turning orange or green was an understatement! I read the eSalon reviews, watched their 'How to' videos and took the plunge. I choose the colour placed my order and after 24 hours decided to add hair clips (best decision ever) and a protective cape to the order. When I called esalon to add to the order that was so easy. I was asked if I would like to speak to my colourist - I hesitated, I still felt nervous about the whole thing but said yes. I spoke to Freddie who was amazing chatted through the colour I'd chosen and made a couple of tweaks. I've just finished using the products which let me tell you are amazing value with everything you need to make this feel just like being in your own salon. The colour bottles and presentation box all personlised make you feel like this is an exciting pampering event and give confidence as the instructions are also personlised. This transition from Bleach Blonde to Brunette was EASY and feels amazing! Don't let your salon kid you, it is possible to get salon results without the dent in you bank account. Congrats eSalon and thanks 100 out of 10 - don't be afraid dye yourself now! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |