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Color Set
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67 625 Avis clients vérifiés |
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Damaged my hairThe chemicals dried and damaged my hair. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsNorma - We’re truly sorry to hear that you experienced some damage that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |
Unfortunately colour isn’t for meColour didn’t take on greys again and hair is washed out looking would much prefer a gold based brown 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsDanielle - We are sorry to hear that you were disappointed by the grey coverage again. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right! |
Nice colorI liked this color a lot. It made my hair so soft and shiny. The color is a nice ash brown and looks rich. 5 sur 5 personnes ont trouvé cet avis utile. Et vous ? |
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Good coverageThe colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted. 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsVykki - We're truly sorry to hear that your color was not the one you'd requested. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not even remotely the color it says it will beI have brown hair and wanted a rich copper, it showed me that with my current color I could get that with their specific formula. Not only is it not even remotely copper, it looks exactly like my hair before I dyed it. I followed all the instructions to the letter, so I’m bummed out because I was really looking forward to a change 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Super pretty color!This is a great color for my skin tone and eyes and I have gotten quite a few compliments. 5 sur 5 personnes ont trouvé cet avis utile. Et vous ? |
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No changeI wanted to try this as it seems better quality than the regular box dye from the supermarket market - and while the package was layed out beautifully, there was absolutely no change to the colour of my hair. I asked for dark brown ash and specified that I wanted the red tinge gone (hence the ash) but it’s still there - potentially even more prominent. I strictly followed all instructions. Pretty disappointed so will probably just have to go back to the trusty Cole’s box dye 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJess - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and make this right. Please keep your eyes out for an email from us shortly. |
Erwartungen übertroffenTolles Ergebnis. Haare glänzen, Grauabdeckung perfekt, Farbe super. Ich bin begeistert. 5 sur 5 personnes ont trouvé cet avis utile. Et vous ? |
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Great kit and so easy to useGreat kit and easy to use 5 sur 5 personnes ont trouvé cet avis utile. Et vous ? |
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Not goodThis was the worst color ever…way too dark! I need it replaced ASAP for free….you really got this one wrong! 0 sur 0 personnes ont trouvé cet avis utile. Et vous ? |
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La réponse de nos expertsJanet - We truly appreciate your feedback and we are so sorry to hear your color was too dark! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |